Automotive Services
Mobile messaging provides better customer experience by automatically reminding customers of regular service checks and helping them easily register their queries/complaints.
Mobile messaging improves the efficiency of the customer service executives by automating the sending of payment due and service reminders.
Mobile messaging reduces the communication costs of the service Centre by providing them an effective and cheap means of communicating with the customer.
Few Examples that you may also implement in your company:
- Reminders on service due to the customer.
- Alerts on special service camps/ events to the customer.
- Warranty expiration related reminders to the customer.
- Daily workshop process report to the dealer.
- Alerts send to customers to collect their vehicle on completion of the service.
- Reminders on premium due to insurance customers.
- Alerts on insurance due to customers.
- Alerts to customers on launch of a new promotion/product.
- Send birthday, purchase anniversary etc. to customers.