Cargo Exchange uses SMS for better freight operations

About

Cargo Exchange is an online platform for freight and logistics, where shippers and fleet operators can engage seamlessly. With the vision to make logistics a seamless experience, and to ensure it happens efficiently, Cargo Exchange has been rigorously working on establishing a robust communication network for their customers’ satisfaction.

Cargoexchange uses MSG91 for SMS communication

Industry
Services (Logistics)

Purpose 
Communication APIs

Features in use 
Programmable SMS

Problem

A well-established communication channel with customers is a key requirement to ensure better operations. Setting up seamless operations while maintaining a wide range of customer base without a robust and secure communication channel is a challenge. Thus to convey important information like offers and updates for building a strong system, a communication channel targeting a wider reach is required.

Solution

Cargo Exchange is managing their operations by its website https://www.cargoexchange.in/ and communication efficiently using SMS via MSG91 API. With MSG91 real-time robust APIs, SMS is delivered to the customers to build communication at different events such as:

This way Cargo Exchange has been able to establish and maintain an effective communication with Cargo-owners, Truck owners and Intermediaries via SMS using MSG91 API.

Benefit

As a result, the cargo owners, truck owners and intermediaries gets regular updates and OTPs via a secured channel, making the operations reliable and seamless, which results in a better rapport with the team and customers and thereby, better operations.

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