About

GrabOnRent is an online rental services website which rents different lifestyle products such as furniture, bike and other accessories across Mumbai, Bengaluru, Hyderabad and Gurugram. To ensure a seamless and efficient service on time, GrabOnRent has been rigorously working in sending the order updates and other important information for their customer’s satisfaction.

Problem

A well established communication channel with customers is a key requirement to ensure better operations. Setting up seamless operations while maintaining a wide range of customer base without a robust and secure communication channel is a challenge. Thus to convey important information like offers and updates for building a strong customer relationship, a communication channel targeting wide reach for mass audience (customers) is required.

Solution

GrabOnRent is managing their operations by its app and website http://www.grabonrent.com, while the customer communication efficiently with SMS communications via MSG91 API. With MSG91 APIs and real-time robust system, SMS is delivered to the customers to build communication at different events such as

• For the Verification of GrabOnRent Account, the customer receives a Verification OTP SMS.
• Once the customer makes an order, the customer receives an Order Confirmation SMS.
• Once the order gets delivered, the customer receives an Order Delivery SMS.
• If the Order gets cancelled, the customer receives an Order Cancellation SMS.
• Customer receives SMS notifications carrying short URLs having informations of all the Ongoing Offers and Updates.
• When the customer’s call gets missed, they get an SMS stating how could they contact back and they might get a call back sometime soon.
• Customers receive SMS regarding Referral Program, where they can refer GrabOnRent to their peers using the URL in the SMS and earn loyalty benefits.

Benefit

As a result, the customer gets regular updates for their orders and ongoing offers via a secured channel, making the operations reliable and seamless, which results in a better rapport with the customer and increase in sales.