GrabOnRent is an online rental services website which rents different lifestyle products such as furniture, bike and other accessories across Mumbai, Bengaluru, Hyderabad and Gurugram. To ensure a seamless and efficient service on time, GrabOnRent has been rigorously working in sending the order updates and other important information for their customer’s satisfaction.
A well established communication channel with customers is a key requirement to ensure better operations. Setting up seamless operations while maintaining a wide range of customer base without a robust and secure communication channel is a challenge. Thus to convey important information like offers and updates for building a strong customer relationship, a communication channel targeting wide reach for mass audience (customers) is required.
GrabOnRent is managing their operations by its app and website http://www.grabonrent.com, while the customer communication efficiently with SMS communications via MSG91 API. With MSG91 APIs and real-time robust system, SMS is delivered to the customers to build communication at different events such as
This way GrabOnRent has been able to establish and maintain an effective communication with Customers via SMS using MSG91 API.
As a result, the customer gets regular updates for their orders and ongoing offers via a secured channel, making the operations reliable and seamless, which results in a better rapport with the customer and increase in sales.
A great self service SMS platform that works. We integrated in our products in less than an hour. Great support too!
You guys have been instrumental in getting our customer connect via SMS trustworthy. Appreciate your technical support services as well. Quite responsive!
MSG91 has been an extremely reliable messaging service for us and has helped us in delivering great customer experience through consistent communication!