Industry
Services (Hostel and PG accommodation)
Purpose

Communication APIs

Features in use

Programmable SMS

Joey Rooms keeps their clients updated with SMS via MSG91

About

Joey Rooms is an online platform where you can find PG and hostel accommodations on monthly and daily basis rental. With the vision to help their customers in finding the right and cost-effective accommodation in Hyderabad and Bangalore, Joey Rooms has been rigorously working on the providing better services for the customer’s welfare.

Problem

A well-established communication channel with customers is a key requirement to ensure better operations. Setting up seamless operations while maintaining a wide range of customer base without a robust and secure communication channel is a challenge. Thus to convey important information like offers and updates for building a strong customer relationship, a communication channel targeting wide reach for the mass audience (customers) is required.

Solution

Joey Rooms is managing their operations and customer communication efficiently with SMS communications via MSG91 API. With MSG91 APIs and real-time robust system, SMS is delivered to the customers to build communication at different events such as:

This way Joey Rooms has been able to establish and maintain an effective communication with Customers via SMS using MSG91 API.

Benefit

As a result, the customer gets regular updates for every event related to their accommodation hunting via a secured channel, making the operations reliable and seamless. Moreover, the OTP on login sent to the customers makes the account secured which results in a better rapport with the customer.