Joey Rooms is an online platform where you can find PG and hostel accommodations on monthly and daily basis rental. With the vision to help their customers in finding the right and cost-effective accommodation in Hyderabad and Bangalore, Joey Rooms has been rigorously working on the providing better services for the customer’s welfare.
A well-established communication channel with customers is a key requirement to ensure better operations. Setting up seamless operations while maintaining a wide range of customer base without a robust and secure communication channel is a challenge. Thus to convey important information like offers and updates for building a strong customer relationship, a communication channel targeting wide reach for the mass audience (customers) is required.
Joey Rooms is managing their operations and customer communication efficiently with SMS communications via MSG91 API. With MSG91 APIs and real-time robust system, SMS is delivered to the customers to build communication at different events such as:
- Upon the Sign up the customer receives an onboarding message, making it secured.
- Upon registration, the user gets notified with the user registration message.
- Upon registration, hostel owner gets notified with the property registration message.
- Customers receive OTP, upon every login to make it secure.
- Customers receive an SMS notifying the Accommodation booking confirmations.
As a result, the customer gets regular updates for every event related to their accommodation hunting via a secured channel, making the operations reliable and seamless. Moreover, the OTP on login sent to the customers makes the account secured which results in a better rapport with the customer.