About

Leegality is an online legal consultancy firm. With the vision to help their customers in legal matters like Aadhar e-signing, Leegality has been rigorously working on providing better services for the customer’s welfare.

Problem

A well-established communication channel with customers is a key requirement to ensure better operations. Setting up seamless operations while maintaining a wide range of customer base without a robust and secure communication channel is a challenge. Thus to convey important information like offers and updates for building a strong customer relationship, a communication channel targeting wide reach for mass audience (customers) is required.

Solution

Leegality is managing their operations and customer communication efficiently with SMS communications via MSG91 API. With MSG91 APIs and real-time robust system, SMS is delivered to the customers to build communication at different events such as

• Upon the Sign up/Login the customer receives an OTP for the verification, making it secured.
• Customers receive an SMS notifying the E-signing of the documents.
• To E-sign the documents, customers receive Invitation to e-sign the document via SMS.
• The customer gets notified with the Reminder for expiry of invitation to E-sign SMS.
• Upon the confirmation when the document is e-signed, the customer gets notified with the Document completion SMS.

Benefit

As a result, the customer gets regular updates for every event related to their E-signing the documents via secured channel, making the operations reliable and seamless. Moreover, the reminders sent to customer, results in a better rapport with the customer.