Self-ServiceKnowledge Base
Timely answers for customers, fewer questions for support.
Knowledge base helps you deliver the right content to the customer enhancing the customer experience.
Knowledge base helps you deliver the right content to the customer enhancing the customer experience.
- 24×7 availability, even if the team is unavailable
- Instant answers to FAQs
- Create multilingual articles for your global customers
Unified AgentWorkspace
Empower your employees so they can empower your customers.
Agent-focused workspace. With the right tools and data at one place, your agents can maintain relevant conversation across any channel.
Agent-focused workspace. With the right tools and data at one place, your agents can maintain relevant conversation across any channel.
- Centralized support system
- Easy assigning of chats to team mates
- Works seamlessly across all channel
Real-Time Analytics
Understand customer service metrics on a single platform.
Put data to good use. Get a complete picture of your working across teams and channels
Put data to good use. Get a complete picture of your working across teams and channels
- Measure agent and team performance
- Live dashboards to keep an eye on key customer service metrics
- Filter data by team, date or custom field to dial in on each part of your business
Powerful Integrations
Integrate with powerful apps to acquire, engage and retain more customers.
- Connect with apps across sales, support, marketing••
- Over 20+ channels including email, chat widget & more
