Wallet
- Wallet: Bonus Balance Addition and Deduction
- Wallet Guide
- Wallet: Check Balance Deduction from Delivery Logs
Transactional Email
- Step-by-step process to configure Email API in MSG91
- How to create a transactional email template with API Integration detail
- All You Need to Know about Transactional Email of MSG91
- How to Add Domain in MSG91
- How to complete domain verification ?
- How to validate your recipient email address
- How to use SMTP in MSG91
- How to check transactional email delivery reports?
- How to subscribe to email services
- Transactional email being received in the spam or promotional folder.
- How to get Email delivery logs on Webhook
- How to fix the issue if an email is rejected due to content judged as SPAM by the internet community
URL shortener
- How to use and check the report of a short URL?
- How to check the URL Shortener report?
WhatsApp
- Guide To WhatsApp Messaging With MSG91
- MSG91 - Free WhatsApp Business API
- WhatsApp pricing and how to subscribe for WhatsApp services?
- How to begin with WhatsApp
- How to check if your account is verified on Meta or not?
- How To Get your business account verified on WhatsApp?
- WhatsApp- FAQ
- How to create a template for WhatsApp?
- How to send WhatsApp using Google Spreadsheet Plugin
- How to apply for WhatsApp Green Tick Verification?
- How to download Whatsapp Reports
- Create WhatsApp QR Code To Chat
- Where to check the Failed logs for Whatsapp messages?
Phonebook
- How to upload contacts to a group?
- How can I set the default expiry of any number in the phonebook?
- How to add a group for phonebook? How many contacts can I import/upload at once?
- Can I copy or move contacts from one group to the other?
- How to export existing phonebook data and upload it on segmento
- How to delete selected contacts from a phonebook group?
- How to delete a phonebook group?
- How can I export contacts from a single group?
- How can I set default expiry of any number in phonebook?
API
- What are the reason for error codes received under the API failed?
- Where can I find my authentication key?
- What do you mean by API Security?
- How can I integrate the API provided in the MSG91 panel?
- How to get SMS status in API?
- How to debug if my API is not working?
- How do resolve the error OTP not found and placeholder not found in the message?
- Why integrate MSG91 API using Socket?
- How to send + sign in SMS from API?
SendOTP
- How to integrate the new Login with OTP widget
- How to create a template to Send OTP.
- How does SendOTP implement the verification process? Is it secure as SendOTP itself generates the code and verifies it?
- What is SendOTP? How does it work?
- What is the difference between Send OTP and Send OTP 2.0?
- How OTP can be sent in other languages (Unicode)?
- What is the maximum and minimum OTP expiry time?
- Where to find SendOTP reports?
- Step-by-step process to configure OTP
- How to export OTP reports?
Text SMS
- How to send SMS from my MSG91 dashboard?
- How to add or delete an SMS template?
- Where to find my Template ID for MSG91 API?
- Step-by-step process to configure SMS
- What does a flash SMS mean? How is it different from the regular SMS?
- DND Error while send Transactional or OTP messages
- How do switch routes for sending SMS from the dashboard?
- What is Unicode and which characters come under Unicode?
- How to send Unicode custom SMS by CSV?
- How can I check my balance?
- What is an SMS campaign, its uses, and how to delete the old campaign name?
- My account status is in the demo, what can I do to make my account live?
- How can I schedule an SMS? Where can I see its delivery report?
- How can I send personalized/custom SMS?
- How to send SMS using an Excel file from the Send SMS option?
- How to send SMS to the group?
- Why am I unable to send an SMS with the content of my choice? I get demo content repeatedly.
- How to send SMS worldwide?
- How to add emojis or send messages in other languages (except English)?
- How to resend SMS via panel?
- How to send + sign in SMS from API?
- How to send encrypted SMS?
- How can you add/remove a signature along with the SMS?
- How can I convert my Excel file to CSV?
- What is a .csv file?
- What is the difference between the Transactional, Promotional, and SendOTP routes?
- How to move the balance from one route to another?
- How to delete/cancel the scheduled SMS?
Add ons and Plug ins
- Google Spreadsheet- How to send SMS, Email, and Campaign.
- Shopify- How to integrate with MSG91
- How to send SMS from the MSG91 mobile application?
- SAP- How to integrate MSG91 API
- WordPress and Woo-Commerce- How to send notifications and OTP SMS
- Zapier- How to integrate with MSG91
- Magento extensions for sending SMS notifications and OTP
- OpenCart plugin for SMS notification and OTP
- WHMCS plugin for SMS notification and OTP
- How to check the Unicode message in the excel file exported?
- Google Spreadsheet- What to do if the MSG91 Add-On option is not available in the Plugin after installation?
- How to Migrate from Twilio to MSG91?
- Excel- How to use the Excel plugin for sending campaign
- Google Spreadsheet- How to send Emails
- Leadsquared- How to integrate the MSG91 plugin in Leadsquare
- SM-share plugin for SMS notifications and OTP with MSG91
- Freshworks- How to integrate the MSG91 plugin in Freshworks
- Google Spreadsheet- How to send SMS
- Google Spreadsheet- How to send MSG91 Campaign
- Hubspot - Integration with MSG91
- MSG91 WHMCS SMS plugin- How to track if SMS is not sent
- Excel plugin- How to resolve the error authentication failure and no internet connection
- Excel plugin- How to resolve an Invalid range instance error
- WebEngage- How to send SMS with MSG91
Delivery Report
- What is a request ID and where can I get it?
- What are the reasons behind a failed message?
- What is an Absent subscriber?
- Where can I check the SMS delivery reports?
- I am unable to see the delivery report of the failed API. Where can I find them?
- What is the meaning of different statuses in the delivery reports?
- How to export/download the SMS Delivery Reports?
- How to automate your reports via Dashboard?
- How to export the DLT failed report
- How can I get a report for a particular number?
Webhooks
- How can I get the delivery reports on my Webhook URL?
- How does the requestbin work? How to check if the webhook for DLR is working?
- What are Webhooks? How does it work?
Resellers
- How do I white label my website? How to point CNAME for the domain or subdomain?
- How to create and design a website for selling SMS?
- How to mark a user Authentic?
- How to add Balance to the client account?
- How to set pricing for the client account?
- How can I get a Reseller account on MSG91?
- How can I disable my client's account?
- How to add clients under the reseller panel?
- I have disabled a reseller under me. Does it disable all users under that reseller?
- Why am I unable to pay online? It says, "You are not authorized".
- How can I update my client password?
- How to get signup updates on your webhook?
- How can I customize a mail and an SMS for signup?
- How can I add Demo Balance to my clients?
- How do you give support to our Whitelabel clients?
- Can my clients also pay me online? If yes, then how?
- How can I add pricing to my website?
- How to have my own website for selling SMS?
- How can I put the bank details like MSG91 on my website?
- How can I convert my client's account into a reseller account?
- Dynamic Credit Purchase Limit
- How does client search work?
- How to edit client details?
- Client SMS Consumption
- How can I update my client's mobile number?
- How to restrict users to log in to other domains?
- How to add SSL to my website?
- How to add clients under reseller panel?
All
- How to fix the "could not create SSL/TLS secure channel" error
- Step-by-step guide to set up and start your Cloud Communication with MSG91
- What is blocked numbers? How to block/unblock any number?
- What is URL encoding and how do URL encoding?
- What is the meaning of SSL certificate error?
- How can I get delivery logs for a particular number & the failure reason?
- Alternate Solution for CSV file Upload
More
- How to give access to your MSG91 account to support team, in order to troubleshoot on an issue
- How to resolve the error cURL Error: Failed to connect to msg91.com port 80/443: Connection timed out?
- How can I update my primary mobile number?
- What is the difference between free and paid SMS services?
- Static IP Resolution on Various Cloud Providers
- How to add a new team member to the team?
- What are the best Accounting and Invoicing softwares you would recommend?
- What is the difference between Push SMS and Pull SMS?
- How can I change my username and registered mobile number?
- What is Fallback and how does it work?
- Can I get an SMS alert daily informing me about the available and used balance in my account?
- How can I update my GST number?
- How to create a Google Group?
- What is a switch account and how to use it?
- How to export all client details?
- How can I contact Support
- I am facing trouble viewing all the options on my screen. What should I do?
- How to request any custom SMS solution?
- What are third-party services?
- How to download and use MSG91 mobile application?
- What are website and data security with MSG91?
- What is UserTABLE? How to use it?
- Promotional SMS to Customers
- Can I set customised balance alert?
- How to delete access of a member added to your team?
Best Practices
- Login using Whitelisted IP address
- How to protect your SMS API from Bot Attack!
- How to Allow and Block specific countries from sending SMS
- What is token and how to use it?
- How to block countries on the basis of SMS price?
- How to check Active Login Session
- What best practices need to be performed for bulk SMS service?
Campaign
- What is Campaign and how to use it
- How to run a Campaign from Segmento
- How to check the reports of the campaign?
- Where to find the Campaign slug
DLT registration In India
- Entity Registration on DLT Platform
- Find your DLT Entity (PE) ID
- DLT Content Template FAQs
- Map your DLT Entity (PE) Id with DLT approved Header (Sender Id)
- Step by Step Guide to implement DLT in SMS
- Map approved DLT Template Id with respective Flow Id on MSG91 panel
- DLT Header Registration | Process Manual | PingConnect
- Get Approval for your SMS Content on DLT Platform
- DLT | FAQs
- Check your SMS API and DLT Parameters
- Export Approved Templates from DLT Portal
- Error Description- Header/Sender Id not Associated with the DLT Template
- DLT Entity Process | Post Entity ID Received
- DLT Process
- Error Description- SMS not Matched with DLT Template.
- DLT Debugging Checklist
- Error Description- Template Id not found on DLT
- How to use DLT AI and what is the use of DLT AI
- Map SMS Content Template on MSG91 API/Panel
- DLT Consent Process
- DLT Template Scrubbing / Filtering Rules
- Error Description- 211- Template Id Missing
- DLT key points for B2B platforms
- FAQ- DLT Consent Process
- DLT Consent Template Registration
- DLT Premium Support
- Apply Consent Template | DLT
Flow
- How to create a Template ID to Send SMS via API?
- Does Template in the flow require approval? How many templates can we add?
- How Flow can be stopped?
HELLO Contact Center
- How to integrate ChatBot with Hello
- How to integrate WhatsApp in HELLO?
- How to integrate the Hello-Chat Widget?
- How to use Hello for ticketing system
- What is Hello?
- How to login with HELLO?
- How to send messages from the agent side through RCS?
- How to use tags in email inbox
- Getting started with HELLO - Quickstart guide
- How to configure VPN in Hello for making Voice calls?
- How to use Push Notifications on MSG91
- Steps to configure Knowledge Base
- How to Integrate SMTP Service in HELLO Inbox?
- How to create a user account through MSG91?
- RCS client registration and sending invite
- How to integrate RCS in HELLO?
- How to access the knowledge base section of hello
Integration guides
- MSG91 WHMCS SMS Plugin- How to configure
- How to integrate MSG91 API in ERP Next?
- MARG software- How to integrate MSG91 API
- How to send SMS in Clevertap with MSG91
- Zoho Books- How to integrate with MSG91 ?
- Vtiger CRM plugin with MSG91
- How to send SMS in WebEngage with MSG91
- How to integrate with Busy software
- Zoho Campaign- How to integrate MSG91 API?
- HDPOS software- How to integrate MSG91 API
- Cs-Cart- How to configure MSG91 with Cs-Cart?
- Zoho CRM- How to integrate with MSG91 ?
RCS
- RCS Form Registration Guide
Segmento
- 4 steps to setup Segmento
- How to create the Phonebook in Segmento
- How you can use the Phonebook in Segmento to send the SMS.
- How to create a Segment in Segmento
- How to use phonebook in segmento
Sender ID
- Country-wise SMS and Sender Id Rules
- What is a Sender ID?
- What are the supported types of Sender IDs and the ETA for different countries?
- How to Add, Update, or Delete a sender ID (header) on MSG91?
- What is the meaning of prefixes like DZ, DM, IZ, etc.?
Startup
- What is MSG91 Startup program and how to apply for it?
Virtual Number
- What is a Virtual Number or Longcode? What is Keyword and Inbox balance?
- I am not able to receive SMS when someone sends it on my keyword. Why is that so?
- What is the difference between Dedicated Long-Code and Shared Long-code
- How to send custom SMS using Longcode?
- How to activate a Long Code?
- How to check long-code balance?
- Where I can add new keyword for longcode? What is it's maximum limit?
- Is it possible to export report for a particular keyword?
Credits
- What is the character limit for a single credit in English & Unicode? How is credit calculated?
- How to buy credits?
- Where can I download the Invoice/Ledger?
- What is the charge per SMS? Are failed SMS also charged?
- How to make refund request? How much time does it take to refund the payment?
- How do make a payment using a Debit/Credit card?
- How to create an e-mandate for auto-recharge?
Files
- All You Need to Know about File Hosting option of MSG91
Voice
- How to use Voice Services
- How to Subscribe for Voice Services?

Home WhatsApp MSG91 - Free WhatsApp Business API

MSG91 - Free WhatsApp Business API

MSG91 Introduces Free WhatsApp Business Service

Check out the process below and avail the benefits -

MSG91 will give you a readymade process to set up your WhatsApp Business account with Meta in order to activate your WhatsApp business number.
You will get 1000 free WhatsApp sessions* per month from WhatsApp/Meta. After that, you will have to pay/deal directly with WhatsApp/Meta.
You will be charged once you cross 1000 free sessions and the charges will be as per your Subscription on MSG91. To know about charges on MSG91, you can visit this page.

What benefits do you get when using MSG91 WhatsApp Business API?

MSG91 APIs to integrate WhatsApp easily and smoothly with readymade/sample payloads.
Interface to check delivery/failure reports with analysis.
You can avail of the services of Hello by MSG91 (which enables your customer support team with a great tool to work/communicate on concerns received from your clients on your WhatsApp business account).
MSG91 Support to help you with quick API integration.

#Note - MSG91 can help you set up your WhatsApp Business account with Meta in order to activate your WhatsApp business number. The one-time setup fee is INR 3000/- or $40

# What is a session?

A session is a 24-hour window to have conversations with your customer/audience. Meta gives free 1000 sessions/ month.

To start communicating via WhatsApp with your customers/audience, you are required to use pre-approved templates from Meta.

However, if your customer initiates/replies with a WhatsApp message to your registered WhatsApp number, a session starts giving you a 24-hour time window. In this window, you can conduct conversations with your customer without the need for pre-approval of the message content.

Drop an email to [email protected] to start MSG91 WhatsApp Business API.