Channel

Best Rich Communication Services in the Philippines

Engage your customers with rich, branded, and conversational RCS messaging. MSG91 is a name you can trust for complete RCS support and advanced solutions,

Redefining business messaging with RCS

RCS is a next-generation communication protocol used by messaging partners, telecommunications companies, and other organizations. OEMs are in charge of rich multimedia messaging. It includes everything you need to get started with next-generation advanced messaging. At MSG91, we arm businesses in the Philippines with the best rich communication services that enable their customer support ecosystem and foster business growth.

What can you do with Rich Communication Services?

Send branded messaging, create chat groups. Send high-resolution media, like images, audios, videos, gifs, map locations, deep links to CTAs. Have an insight into the performance of your messaging. We offer businesses with new-age RCS capabilities, ensuring they have all they need to scale. This is the reason why MSG91 is trusted by thousands of businesses worldwide, including in the Philippines.

Get rich communication services advantages that exceed expectations

Master the conversations across every channel

Serve your customers better 24×7, anywhere and everywhere. Ensure they are always in sync with your brand.

Modernize messaging across all applications.

Incorporate a modern messaging experience for your customers into the website and mobile apps that check all the UX boxes.

Ensure seamless experience

To scale conversational business, be exceptional while live chatting with AI, bots, and integrated apps. Never leaves your customers unheard.

Branding

Include the sender’s name, logo, and color in your messages to increase brand recognition.

Trust

Communicate with a verified account badge to gain your customers’ trust. Translate that “trust” then into conversion with meaningful conversations.

Personalization

Incorporate smart actions such as calendar appointments, read receipts, and a variety of calls to action to create advanced communications.

Template

Use rich message templates to send transactional or service updates that allow you to include images, videos, audios, locations, QR codes, and deep linking.

Ubiquity

Just like an SMS all you need to communicate with
your customers is their mobile number.

Conversion

Get reply buttons and multiple CTA options that enhance your conversations and boost conversions. With the best RCS messaging, it’s all possible.

Engagement

To generate engagement levels and responses, multiple matrices are used. So, be an “always-on” brand that cares about customers.

Unveil the next generation of powerful messaging

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FAQs

RCS chat service stands for Rich Communication Services and is a smarter way to send text messages to your customers. Rather than using the limited features of the SMS service, RCS makes it easy and quick for customers to text their favorite brands, send or receive high-resolution images and videos while receiving time-sensitive updates from the companies.

RCS chat service gives businesses a new and upgraded way to establish two-way communication with clients and customers. To further explain rich communication chat service, it is a business communication software similar to app store messaging applications such as  WhatsApp that lets you send images, videos, and emojis.

The difference between RCS and SMS is that RCS chat service is an evolution of SMS and MMS services. It operates completely within your phone's default texting app while granting features such as read receipts, emojis, attachments, and live typing indicators at the same time. You can also send pictures and videos using rich communications as you do on WhatsApp. There are no character limits in RCS Rich Communications Services like you would come across in SMS.

 

 RCS’s end-to-end encryption makes it safer for users than SMS. To put it simply, because of the end-to-end encryption of RCS services, your messages are encrypted on the device in such a manner that it can only be decrypted and read on the receiver's device. This means no one else or any third-party apps will be able to spy on your conversation with RCS. On the other hand, many apps ask for permission to read your SMS and can gain access to sensitive information, while several apps or even a person may be able to snoop into your SMS without your consent.

 

A communications software can be used by brands and businesses to interact with their customers in a simple yet sophisticated interface by bringing in added features of chat apps integrated with SMS. Communication software comes with built-in enterprise-level encryption security to protect sensitive information.
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