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Frequently Asked Questions

How can I purchase SMS?

First login into your account through control.msg91.com

  1. Now click on Buy Credits button.
  2. Choose Communication Type (Transactional or promotional or voice SMS, Email, HLR, Voice Call). Fill up the required number of credits. Click on Proceed To Checkout button
  3. Fill billing details.
  4. And click on Make Payment button

Are failed SMS also charged?

The charges of any message depend on the number of credits consumed, the pricing per credit is according to the country to which you are sending the message.You can see the price per credits on our pricing page.

Also, failed messages are charged, but NDNC and Blacklisted numbers are not charged.

How can I get a refund or Cancel my service?

In order to make a refund request, you can directly write to support@msg91.com Your amount will be refunded within 6-7 working days.

What is the validity of the credits?

All credits you buy with MSG91 come with a lifetime validity. We want you to pay only for what you use.

What is the least number of credits that can be purchased?

The least number of credits that can be purchased is 2500 in Promotional, Transactional & SendOTP.

You can also pay at these banks

ICICI

Name  : Walkover Web Solutions Pvt. Ltd
Account No.  : 004105012514
IFS Code  : ICIC0000041
Address  : ICICI Bank Ltd, Malav Parisar, 4 Choti Khajrani, A.B. Road, Indore-452008, M.P.

SBI

Name  : Walkover Web Solutions Pvt. Ltd
Account No.  : 32557772657
IFS Code  : SBIN0003432
Address  : Old Palasia, Indore, M.P.

MSG91 gives back!

Free SMS for Startups, special prices for companies based in J&K, Chhatisgarh, Nagaland, and heavy discount for NGOs and Non-Profit Organizations.

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