How can we help?

WhatsApp Number Integration - OnboardingHow to create a WhatsApp TemplateHow To Get your business account verified on WhatsApp?How to begin with WhatsAppWhatsApp Business Blue Tick: Everything You Need to Know to Get VerifiedWhatsApp pricing and how to subscribe for WhatsApp services?How to send WhatsApp Messages How to check if your account is verified on Meta or not?Error Codes for WhatsAppWhatsApp OTP Verification / WhatsApp OTP with MSG91

Text SMS

How to send SMS from my MSG91 dashboard?Step-by-step process to configure SMS DND Error while send Transactional or OTP messagesHow to manage SMS Template DraftsWhat is a request ID and where can I get it?Where to find my Template ID for MSG91 API?My account status is in the demo, what can I do to make my account live?What does a flash SMS mean? How is it different from the regular SMS?How to send International SMS?Custom SMS Sender Tutorial: Sending Personalized Messages at Scale

DLT Registration

Find your DLT Entity (PE) IDEntity Registration on DLT PlatformDLT ProcessDLT Content Template FAQsStep by Step Guide to implement DLT in SMSGet Approval for your SMS Content on DLT PlatformMap your DLT Entity (PE) Id with DLT approved Header (Sender Id)DLT Header Registration | Process Manual | SmartPingMap approved DLT Template Id with respective Flow Id on MSG91 panelHow to Whitelist URLs and Callback Numbers on DLT

How to give access to your MSG91 account to support team, in order to troubleshoot on an issueWhat is the character limit for a single credit in English & Unicode? How is credit calculated?How to resolve the error cURL Error: Failed to connect to msg91.com port 80/443: Connection timed out?What is a switch account and how to use it?What is the difference between Push SMS and Pull SMS?What is the difference between free and paid SMS services?How to add a new team member to the team?CORS ERRORBilling and Tech AlertsWhat is the charge per SMS? Are failed SMS also charged?

Resellers

How to fix the "could not create SSL/TLS secure channel" errorHow do I white label my website? How to point CNAME for the domain or subdomain?How to create and design a website for selling SMS?How can I get a Reseller account on MSG91?What is the meaning of SSL certificate error?How to mark a user Authentic?How to add clients under reseller panel?How can I disable my client's account?How to add Balance to the client account?How to set pricing for the client account?

Add ons and Plug ins

Google Spreadsheet- How to send SMS, Email, and Campaign.WordPress and Woo-Commerce- How to send notifications and OTP SMSZoho CRM + MSG91 - Send Whatsapp, SMS, Voice, and RCS alerts. HubSpot - Integration with MSG91How to send SMS from the MSG91 mobile application?Google Spreadsheet- How to send SMSMagento extensions for sending SMS notifications and OTPLeadsquared- How to integrate the MSG91 plugin in LeadsquareExcel- How to use the Excel plugin for sending campaignExcel plugin- How to resolve the error authentication failure and no internet connection

Transactional Email

Step-by-step process to configure Email API in MSG91How to create a transactional email template with API Integration detail How to use SMTP in MSG91How to complete domain verification ?All You Need to Know about Transactional Email of MSG91How to validate your recipient email address How to Add Domain in MSG91How to subscribe to email servicesDMARC Settings in EmailHow to get Email delivery logs on Webhook

Integration guides

Zoho CRMHow to integrate MSG91 API in ERP Next?Why integrate MSG91 API using Socket?Integrate Tally with MSG91MSG91 WHMCS SMS Plugin- How to configure How to send SMS in Clevertap with MSG91MARG software- How to integrate MSG91 APIZoho Campaign- How to integrate MSG91 API?How to Integrate MSG91 with Auth0How to integrate with Busy software

Warm Up in Email SendingHow to Set Up & Start Using MSG91 Email ServiceEmail ConnectionsWebhook for Email ActivitiesIntelliSend – AI-Powered Smart Email SendingEmail's Master Article What is Gmail Markup and How to Use It?What is Handlebars and How to Use It in MSG91? Create AI-Powered Email Template Using Generate via AIHow to Personalize Emails with Variable Mapping

Voice

How to use Voice Services Number SubscriptionWhat is Flow and its creationHow to use Outgoing ServicesHow to use Incoming ServicesCall MonitoringVoice calls from Hello WebVPN in Chrome OSCall Masking or 2 Way call or Click-to-Call API Voice Wallet

RCS

RCS Form Registration GuideRCS Template creation and Best PracticesRCS Template LimitationsRCS Template CreationRCS Opt-in Guidelines for Agent ApprovalRCS Error Code - FAQ’SRCS SubcripitionHow To Send RCS MessagesRCS Prohibited & Restricted Industries and Content – MSG91 Help GuideEdit/Duplicate RCS template

Hello Contact Center

ChatBots in HelloDelay ResponseGetting Started with HelloVoice Bot In HelloInbox SettingsTickets in HelloHello Home Page OverviewIntegrate Communication Channels In HelloAnalytics DashboardHello Chat Widget – Free Live-Chat Plan

SendOTP

How to integrate the new Login with OTP widget. How to create a template to Send OTP.Step-by-step process to configure OTPHow does SendOTP implement the verification process? Is it secure as SendOTP itself generates the code and verifies it?What is SendOTP? How does it work?What is the maximum and minimum OTP expiry time?What is the difference between Send OTP and Send OTP 2.0?Where to find SendOTP reports?How OTP can be sent in other languages (Unicode)?Integrate OTP Widget into mobile application

Best Practices

Login using Whitelisted IP addressWhat is token and how to use it?How to protect your SMS API from Bot Attack! How to Allow and Block specific countries from sending SMS via country, global price or country specific price?How to block countries on the basis of SMS price?What best practices need to be performed for bulk SMS service?How to check Active Login SessionHow to remove my number from WhatsApp from MSG91?Common Reason of KYC RejectionHow to change company name in MSG91 user account

Campaign

How to Create a Campaign FlowHow to Launch CampaignHow to check Campaign Reports ?Where to find the Campaign slugCampaign FeaturesContact limit featureRetry Feature in MSG91 CampaignMap Variables in the Campaign Campaign Settings in MSG91Map Variables in the Campaign

Phonebook

How to upload contacts to a group?How to add a group for phonebook? How many contacts can I import/upload at once?How to export existing phonebook data and upload it on segmentoHow can I set the default expiry of any number in the phonebook?How can I export contacts from a single group?How to delete selected contacts from a phonebook group?How can I set default expiry of any number in phonebook?Can I copy or move contacts from one group to the other?How to delete a phonebook group?

API

What are the reason for error codes received under the API failed?To Do SMS API IntegrationHow do resolve the error OTP not found and placeholder not found in the message?How to debug if my API is not working?Where can I find my authentication key?How to get SMS status in API?How to send + sign in SMS from API?What do you mean by API Security?What is a Real-Time Response and How Does It Work?

Segmento

How to Integrate your Msg91 Store with your Shopify storeEasy Steps to setup SegmentoHow to create a Segment in SegmentoHow to Automate Campaign in SegmentoShopify- How to recover abandoned checkouts using WhatsApp MessagesSync Shopify data with SegmentoSegmento User EventHow to Subscribe to a Segmento Plan on MSG91

Virtual Number

What is a Virtual Number or Longcode? What is Keyword and Inbox balance?I am not able to receive SMS when someone sends it on my keyword. Why is that so?How to activate a dedicated Long Code number in your account?What is the difference between Dedicated Long-Code and Shared Long-codeWhere I can add new keyword for longcode? What is it's maximum limit?How to send custom SMS using Longcode?How to check long-code balance?Is it possible to export report for a particular keyword?

KnowledgeBase

Steps to configure Knowledge BaseKB main docHow to white label your Hello Knowledge Base for branding ?How to access the knowledge base section of helloHow to Add articles in KnowledgeBase?Custom Header FooterKB RedirectionKB FAQ

Delivery Report

Reasons behind a failed SMS TemplateWhat is an Absent subscriber?How to export/download the Delivery ReportsWhat is the meaning of different statuses in the delivery reports?How to automate your reports via Dashboard?How to export the DLT failed reportHow can I get a report for a particular number?

Webhook (New)

How to Receive WhatsApp Delivery Reports via Webhook (New) How to Receive SMS Delivery Reports via Webhook (New)How to Receive Email Delivery Reports via Webhook (New)How to Receive RCS Delivery Reports via WebhookHow to Receive Voice Call Reports via WebhookHow to Receive SendOTP API Delivery Reports via Webhook

SMS Features

What is blocked numbers? How to block/unblock any number?Step-by-step guide to set up and start your Cloud Communication with MSG91What is URL encoding and how do URL encoding?How can I get delivery logs for a particular number & the failure reason?Alternate Solution for CSV file UploadError no valid number found while adding blacklist number?

Credits

Where can I download the Invoice/Ledger?How to add funds?How to create an e-mandate for auto-recharge?How do make a payment using a Debit/Credit card?How to make refund request? How much time does it take to refund the payment?Credit count for different Countries

Sender ID

Country-wise SMS and Sender Id RulesWhat is a Sender ID?How to Add, Update, or Delete a sender ID (header) on MSG91?What are the supported types of Sender IDs and the ETA for different countries?

URL shortener

How to use and check the report of a short URL?How to check the URL Shortener report?Smart URL Shortener with Sender MappingSkip URL Feature in MSG91 ShortURL

Wallet

Wallet: Bonus Balance Addition and DeductionWallet GuideWallet: Check Balance Deduction from Delivery LogsWhy Didn’t I Receive My Bonus Amount?

Template

How to create a Template ID to Send SMS via API?Does Template in the flow require approval? How many templates can we add? How Flow can be stopped?

Webhooks

How to use Webhook to get the delivery report on the desired URL?How does the requestbin work? How to check if the webhook for DLR is working?What are Webhooks? How does it work?

Push Notification

How to use Push Notifications on MSG91Push Notification and Features

Hello Mobile Application

How to use Hello in mobile app

Files

All You Need to Know about File Hosting Option of MSG91

Startup

What is MSG91 Startup program and how to apply for it?

AMP Emails

Whitelisting for AMP Emails

OverviewMSG91 Common FAQ'sMSG91 Pricing Guidelines | Service DeductionsCommon Signup Problems & SolutionsIntegrate OTP with Shopify

All About the 429 Rate Limit Error🧾 MSG91 Help Guide: Fund Transfer & Refund Policy One API FlowAll About Subaccount in MSG91MSG91 Login page :Incorrect or expired OTP/magic link

Unsubscribe link in the EmailsHow to recharge in Tally Prime plugin - without MSG91 accountPrecautions to Avoid Spamming on SMS ServicesRCS - FAQHow to Sign Up on the MSG91 Platform