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Ticketing and Chat

Campaign

Event-based Automation

Segment

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OTP

Simplified OTP Platform

Channels

Utilities

Customize and Track URLs

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Manage Help Documents and Guides

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WhatsApp Business Solutions

Seamless Global messaging and communications.

Use Developer Friendly API to ensure smooth, real-time communication with your customers globally, enhancing engagement and satisfaction.

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Trusted by 30,000+ global businesses

Revolutionize Customer Support with WhatsApp ChatBot

Transform your customer service experience with a WhatsApp ChatBot that delivers instant, accurate, and personalized responses. Automate routine queries, provide 24/7 support, and enhance customer satisfaction without human intervention. Whether it's answering FAQs, processing orders, or resolving complaints, a WhatsApp ChatBot ensures seamless communication and reduces response times.

Click-to-WhatsApp Ads Boost Engagement with Zero Margin Costs

Maximize your marketing efforts with Click-to-WhatsApp Ads, a powerful solution to connect with customers instantly. This feature allows businesses to drive traffic from online advertisements directly to WhatsApp conversations, creating a seamless transition from discovery to engagement.

Send Bulk WhatsApp Messages Effortlessly

Simplify your communication strategy with the ability to send bulk WhatsApp messages seamlessly through CSV uploads. Share essential updates, product launches, exclusive offers, or critical alerts with your customers across the United States instantly. Engage thousands of users simultaneously while maintaining a personalized touch for each recipient.

Opt-Out Feature for Better Customer Experience

Give your customers across the USA the power to control their communication preferences with the Opt-Out feature. This functionality ensures that recipients can unsubscribe from messages easily, maintaining a positive and respectful relationship with your brand. Transparency builds trust, creating a loyal and engaged audience.

Share Product Catalogs & Enable WhatsApp Payments

Transform WhatsApp into your one-stop sales channel by sharing interactive product catalogs. Let your customers browse products, explore categories, and discover their preferences within a familiar chat environment. Streamline product discovery and enhance customer engagement with visually appealing catalog marketing displays.

Create and Approve Templates Instantly

Save time and effort by creating and approving WhatsApp templates instantly. Whether you're designing templates for marketing campaigns, order updates, or personalized product recommendations, our platform allows you to build them effortlessly. Ensure consistent communication with high-quality templates tailored to your needs.

Powerful Plugins & Seamless Integrations

Integrate seamlessly with a wide range of powerful tools such as Zoho, Freshworks, WebEngage, MoEngage, CleverTap, Shopify, Wix, Google Sheets, Tally, and GIDDH. Our solution allows you to connect these platforms directly to your messaging system, automating workflows and improving data flow across applications.

Robust WhatsApp API for Business Scalability

Achieve seamless communication scalability with our robust WhatsApp API solution. Integrate messaging capabilities directly into your existing systems to create a unified customer experience. Whether it's sending notifications, handling support queries, or managing automated workflows, the API adapts to your business needs.

Audience Segmentation and Automated Reminders through WhatsApp

Never miss an opportunity to engage your customers with automated WhatsApp message reminders for birthdays, anniversaries, class schedules, and more. Strengthen customer relationships by sending personalized messages that make them feel valued and appreciated.

Your eCommerce WhatsApp Messaging Solution

Unlock the power of WhatsApp audience segmentation to send tailored messages to specific customer groups. Whether targeting premium clients, first-time buyers, or repeat customers, segmentation helps deliver highly relevant campaigns that drive engagement and conversions.

Drive Engagement with WhatsApp Broadcast and Campaigns

Leverage the power of WhatsApp Broadcast and Campaigns to reach your audience with personalized messages at scale. Whether it's promoting a new product, sharing exclusive offers, or sending event invitations, WhatsApp campaigns ensure your message lands directly in your customers' inboxes. With advanced segmentation and scheduling, you can deliver the right message to the right audience at the right time.

Track Performance with WhatsApp Click Counts

Measure the success of your WhatsApp campaigns with Click Counts, a powerful feature that tracks user engagement and interaction. Understand which messages resonate with your audience by monitoring click-through rates on links, buttons, and call-to-action prompts. Use these insights to refine your strategies and maximize ROI.

Enhance Interaction with 2-Way Communication on WhatsApp

Build stronger customer relationships with 2-Way Communication on WhatsApp. Unlike traditional one-way messaging, this feature allows customers to respond directly to your messages, enabling real-time conversations. Whether it's resolving queries, collecting feedback, or closing sales, 2-way communication fosters trust and engagement.

Simplify Reporting with WhatsApp Export Logs

Streamline your reporting and analysis process with WhatsApp Export Logs. Export detailed logs of all your WhatsApp interactions, including messages sent, delivered, read, and responded to. Use this data to analyze campaign performance, track customer behavior, and ensure compliance with communication regulations.

Why Choose MSG91 for WhatsApp Business?

MSG91 makes WhatsApp your most powerful communication channel — for marketing, support, sales, and everything in between. Reach customers where they actually respond.