Automate Customer Conversation with AI Chatbot
Deliver human-like support on WhatsApp, Instagram, and web—without the effort. Just plug, play, and personalize.
Omnichannel Conversational AI
Modern customers expect you to meet them wherever they are. With MSG91 Chatbot, deploy your conversational AI assistant across more platforms than ever for seamless customer service:
Website Live Chat & Mobile Widget
Voice Calls
Conversational AI Voice Support in Real Time
Empower your contact centre with a self-learning, always-on AI Voice Agent.
Natural Conversation
Our bot understands customer intent, mood, and even complex commands, using advanced artificial intelligence.
Automated Call Handling
Securely collect information, route calls, verify identity, or trigger IVR logic—all without human intervention.
Real-Time Responses, No Hold Music
No more waiting. Customers get instant answers to queries like 'What’s my order status?' or 'Schedule my appointment for Thursday at 4pm.'
Personalized Service
Greet callers by name, retrieve their recent orders, and continue conversations across channels seamlessly using AI chatbot features.
Multilingual Recognition
Speak the language your customer chooses, switching context as needed with intelligent chatbots.
Connect Instantly—Integrate With All Your Tools
MSG91 AI chatbot connects with CRMs like Zoho, HubSpot, and Salesforce; e-commerce platforms like Shopify and WooCommerce; and payment gateways like Razorpay and Stripe. It also syncs with tools like Google Sheets, Slack, and Calendar. With APIs and webhooks, you can link any app and automate workflows effortlessly.
- CRM Integrations
- E-commerce Platforms
- Payment Gateways
- Productivity Tools
- Custom Workflows
Go Global With Multilingual AI Chatbot
Break through language barriers and connect globally with artificial intelligence.
Drag, Drop, Deploy—DIY Chatbots
Unleash Your Team’s Creativity—Build Bots Your Way, No Code Needed
Intuitive Visual Studio
Arrange conversational flows with drag-and-drop blocks—add texts, questions, quick replies, action steps, API calls, and more, with ai chatbot support.
Pre-Built Industry Templates
E-commerce order flows, appointment schedulers, lead capture bots, survey bots, feedback collectors, etc.
Real-Time Testing
See how your AI chatbot responds in real scenarios before going live, on your preferred channel.
Personalized Service
Greet callers by name, retrieve their recent orders, and continue conversations across channels seamlessly using AI chatbot features.
Easy Handover to Agents
When needed, let your bot transfer chats seamlessly to a human teammate with all context intact
Smarter Conversations with Agentic AI
Let AI Do the Talking—Handle Complex Queries, Seamlessly
Conversational Intelligence
Powered by ChatGPT and other advanced models, the bot delivers natural, human-like responses across customer queries—24/7.
Media-Savvy Responses
Accepts media like PDFs, images, and voice notes—understands the content, and responds meaningfully across channels.
Real-Time Understanding
Interprets questions as they come,With LLM-powered response generation, your bot can adapt to unexpected user questions and maintain context seamlessly.
Self-Closing & Contextual Escalations
Knows when to close resolved chats or hand over to a human teammate with full context, ensuring smooth transitions.
Try the Chatbot Live—Instant Demo
Don’t just read about it—engage with our AI chatbot live!
See how MSG91’s AI chatbot understands intent, handles queries, and automates responses—instantly. Whether it’s customer support, order tracking, or appointment booking, our live demo shows you what’s possible.
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