Step-by-step process to configure Whatsapp API in MSG91

1. Create a Facebook Business Account for your business. 

Go to http://business.facebook.com/ and click on the Create button.

2. Get the Facebook Business Account verified. HelpDoc

If you already have a Facebook Business Account and want to check if it's verified or not, refer to the steps in this article.

3. Create an app and Add the number to be used for Whatsapp

Add a number that is not in use in Whatsapp and perform the required configuration as suggested in this HelpDoc.

3. Add the number on MSG91

Once the number shows active, add it on MSG91 by the steps suggested in this HelpDoc.

4. Create templates

Create templates for the messages that you wish to send either via MSG91 or directly in Meta. 

Once the templates are approved on Meta, they will be synced in your MSG91 dashboard and you can use them to send messages. HelpDoc

• Utility conversations - Facilitate a specific, agreed-upon request or transaction or update to a customer about an ongoing transaction, including post-purchase notifications and recurring billing statements

• Authentication conversations - Enable businesses to authenticate users with one-time passcodes, potentially at multiple steps in the login process (e.g., account verification, account recovery, integrity challenges)

• Marketing conversations - Include promotions or offers, informational updates, or invitations for customers to respond/take action. Any conversation that does not qualify as utility or authentication is a marketing conversation.

Pricing- HelpDoc

If you find the integration process difficult, you can opt for MSG91 assistance where we will help you with the overall integration. The one-time fee to set up your WhatsApp Business account is ₹3000 +GST.

For more help, you can refer to the FAQs.

• User-Initiated Conversation: A conversation that initiates in response to a user message. Whenever a business replies to a user within the 24-hour customer service window, that message will be associated with a user-initiated conversation. Businesses can send free-form messages within this 24-hour customer service window.

• Business-Initiated Conversation: A conversation that initiates by a business sending a user a message outside the 24-hour customer service window. Messages that initiate a business-initiated conversation will require a message template.

• Service conversations – all user-initiated conversations will be categorized as service conversations, which help customers resolve inquiries.

• One session will comprise 24 hrs. Unlimited messages can be exchanged during a 24-hour conversation without an extra fee.