To export/download the Delivery Reports in MSG91, follow these simple steps:

1. Login into your MSG91 account and select the Reports option.

2. Here you can see the Summary report of all your channels. Select the channel for which you can download the report from the sidebar. Select the date range. A summary with the exact number of messages will be shown for that period. If the data doesn't update, click on the refresh icon at the top right. Click on the Logs button on the top right to export the report.

3. You can select desired fields there like Promotional or Transactional SMS, country or date wise from the Group by dropdown. Once done, click on the Export button.

4. Go to the Download section in the sidebar. You will see the exported reports here. Click on the Download button to download them to your system.

Note- To download previously exported reports, click on the SMS old Exports option at the top right of Download page.

You can get the report for a specific number by following the below-written steps:

1. Go to the Logs option in the SMS Panel
   
   

2. Search the number for which you want to receive the report. 
   
   

3. Additionally, you can also search the SMS with the Greater Than and Less Than conditions and filter by SMS Route and Campaign name.
   
   

4. Click on Show Report and you will see the required report.

Absent subscriber: Absent subscriber due to the phone being switched off, due to the phone being out of coverage, due to roaming restriction/restricted area.

Absent subscriber (HLR Access Denied: Postponed): Subscriber cannot be reached at the time of broadcast or unknown subscriber. The Home Location Register is a database. It provides routing information for MT (Mobile Terminated) calls and SMS (Short Message Service) 

Absent subscriber (No acknowledgment): Absent subscriber due to the phone being switched off, due to phone out of coverage, due to roaming restriction/restricted area without acknowledgment.

Absent subscriber (Destination resource shortage): The message is rejected because there was no paging response, the IMSI record is marked detached, or the MS is subject to roaming restrictions.

Absent subscriber (SMS delivery postponed): The user's mobile number is not reachable or out of the network coverage area.

Absent subscriber (Destination out of service): Mobile number barred at the carrier end.

Absent subscriber SM: Out of coverage area (or) switched off. The error might be due to the poor network coverage area and the same flag was updated in the HLR.

Note: Important Abbreviations:

To export/download the DLT Failed Reports in MSG91, follow these simple steps:

1. Login into your MSG91 account and from your MSG91 Dashboard select the Reports option.

MSG91 Dashboard

2. Here you will see the Summary of all your channels. Select the SMS channel from the sidebar. Select the date range. A summary with the exact number of messages and a graph will be shown for that period. If the data doesn't update, click on the refresh icon at the top right. Click on the Export Logs button on the top right to export the reports.

3. You can select the "Failed DLT" option for the report. In the "Select Fields" dropdown, choose all the options that you want to have in your final report. You can also export them to your email from the Email To option. Once done, click on the Export button.

4. Go to the Download section from the sidebar. You will see the requested reports here. Click on the Download button to download them to your system. Once downloaded, you will have your report in a CSV file that you can view for the details.