Msg91 Help Doc

Delivery Report

Everything about Delivery Reports

There are various statuses in the Delivery Report, their meanings are as follows:

Submitted- This status is displayed when SMS are submitted to our operator.

Sent/Pending- Sent/Pending status is shown when an SMS is forwarded from our end to the operator but is yet to be delivered to you. If the mobile number is out of network until 4 hours until then the reports will be displayed as Pending.

Delivered- When the messages are received by the user successfully, delivered is displayed.

Failed- A message can fail due to different reasons and stops it from getting delivered.
Blocked number- If a number is blacklisted then the SMS will not be delivered to that number. You can see the blocked number in the section of the Blacklisted number of Phonebook.
NDNC- When sending SMS to DND numbers under the promotional route, it shows the NDNC status as the Promotional route doesn’t allow sending SMS to DND numbers.

What is the meaning of different statuses in the delivery reports?

Nov 9, 2024

To export/download the Delivery Reports in MSG91, follow these simple steps:

1. Login into your MSG91 account and select the Reports option.

2. Here you can see the Summary report of all your channels. Select the channel for which you can download the report from the sidebar. Select the date range. A summary with the exact number of messages will be shown for that period. If the data doesn't update, click on the refresh icon at the top right. Click on the Logs button on the top right to export the report.

3. You can select desired fields there like Promotional or Transactional SMS, country or date wise from the Group by dropdown. Once done, click on the Export button.

4. Go to the Download section in the sidebar. You will see the exported reports here. Click on the Download button to download them to your system.

Note- To download previously exported reports, click on the SMS old Exports option at the top right of Download page.

How to export/download the Delivery Reports

Nov 9, 2024

You can get the report for a specific number by following the below-written steps:

Go to the Logs option in the SMS Panel
Search the number for which you want to receive the report.
Additionally, you can also search the SMS with the Greater Than and Less Than conditions and filter by SMS Route and Campaign name.
Click on Show Report and you will see the required report.

How can I get a report for a particular number?

Nov 9, 2024

To export/download the Delivery Reports in MSG91, follow these simple steps:

1. Login into your MSG91 account and select the SMS option on the dashboard.

2. Goto the Reports section in the sidebar. Select the Channel, Campaign, and Range for which you want to export the reports. Once you select it, you will be automatically shown the report. Click on the Export button below the chart.

Note: You have to select a particular channel to export the report

3. Select the checkbox for details you wish to have in the report and export them. To automate the report, click on the dropdown of Schedule Trigger and select the interval in which you want the report to automate.

4. Once you click on Export the reports will be sent to your registered email ID, else you can also download the file directly from the Download option under the Exports option.

Refer to the video link: https://www.youtube.com/watch?v=sC2FFXv_R8Y&feature=youtu.be

How to automate your reports via Dashboard?

Nov 9, 2024

There can be different reasons for the failure of an SMS such as exception time out, message inbox full, or if the number is out of reach.

These are the basic reasons for the failure of an SMS:

EXP Abssubs - Subscriber is not available at that time

EXP Memexcd - Inbox memory is full or exceeded

EXP Smstmout - SMS timeout after all retry

EXP Nwfail - Network failed

Resource Unavailable- The message was aborted by a network peer because of a network protocol error.

ABSENT SUBSCRIBER- Unidentified subscriber, No response from the handset

NUMBER TEMPORARILY UNAVAILABLE- Number out of coverage area/ Switched off

CALL BARRED- The recipient cannot receive incoming messages

SYSTEM FAILURE- Network or Protocol failure other than the listed. The task cannot be performed because of a problem in another entity. The type of entity or network resource may be indicated by a network resource.

HLR/ MSC Timeout- If HLR (Home Location Register) does not get the response from the MSC (Mobile Switching Centre) then there will be a timeout

INBOX CAPACITY EXCEEDED- Short message rejected by MS because of no memory capacity to store the messages

SUBSCRIBER BUSY FOR MT SMS- Congestion encountered at the visited MSC or the SGSN

TELESERVICE NOT PROVISIONED- Recipient MS has no SMS subscription.

Services temporarily blocked- Terminated due to mobile subscriber operator (services blocked by the network operator)

Message Service Not Supported: This indicates that the mobile subscription associated with this number does not support the short message service (SMS). This means that the requested service, such as SMS, is unavailable or has not been activated for the subscriber's account. Resolving this error usually involves contacting the service provider or network operator to ensure the teleservice is provisioned and activated for the subscriber's account.

UNKNOWN SUBSCRIBER- No allocated IMSI or directory number for the mobile subscriber in the HLR

ILEGAL SUBSCRIBER- The PLMN has rejected the short message because the MS failed authentication

Unknown Service Center Address
Service center congestion
Invalid short message entity address

Failed - No specific reason found for non-delivery (after certain attempts by multiple operators)
Rejected by Provider - The SMS was rejected by the provider due to the promotional content through the transactional route
Equipment Protocol Error - This is a temporary error related to the handset, specifically tied to temporary issues that can be resolved by restarting the device or reinserting the SIM card.

What are the reasons behind a failed message?

Nov 9, 2024

Absent subscriber: Absent subscriber due to the phone being switched off, due to the phone being out of coverage, due to roaming restriction/restricted area.

Absent subscriber (HLR Access Denied: Postponed): Subscriber cannot be reached at the time of broadcast or unknown subscriber. The Home Location Register is a database. It provides routing information for MT (Mobile Terminated) calls and SMS (Short Message Service)

Absent subscriber (No acknowledgment): Absent subscriber due to the phone being switched off, due to phone out of coverage, due to roaming restriction/restricted area without acknowledgment.

Absent subscriber (Destination resource shortage): The message is rejected because there was no paging response, the IMSI record is marked detached, or the MS is subject to roaming restrictions.

Absent subscriber (SMS delivery postponed): The user's mobile number is not reachable or out of the network coverage area.

Absent subscriber (Destination out of service): Mobile number barred at the carrier end.

Absent subscriber SM: Out of coverage area (or) switched off. The error might be due to the poor network coverage area and the same flag was updated in the HLR.

Note: Important Abbreviations:

MT	Mobile Terminating	CUG	Closed User Group
MS	Mobile Subscriber	HLR	Home Location Register
SRI	Send Routing Information	VLR	Visitor Location Register
FSM	Forward Short Message	PDU	Protocol Data Unit
SGSN	Serving GPRS Support Node

What is an Absent subscriber?

Nov 9, 2024

To export/download the DLT Failed Reports in MSG91, follow these simple steps:

1. Login into your MSG91 account and from your MSG91 Dashboard select the Reports option.

MSG91 Dashboard

2. Here you will see the Summary of all your channels. Select the SMS channel from the sidebar. Select the date range. A summary with the exact number of messages and a graph will be shown for that period. If the data doesn't update, click on the refresh icon at the top right. Click on the Export Logs button on the top right to export the reports.

3. You can select the "Failed DLT" option for the report. In the "Select Fields" dropdown, choose all the options that you want to have in your final report. You can also export them to your email from the Email To option. Once done, click on the Export button.

4. Go to the Download section from the sidebar. You will see the requested reports here. Click on the Download button to download them to your system. Once downloaded, you will have your report in a CSV file that you can view for the details.

How to export the DLT failed report

Nov 9, 2024