Text SMS

How to search templates added in MSG91 SMS Panel using the DLT template ID.

Step 1: Go to SMS Panel, Navigate to the "Templates" section. At the top, you'll find a search option drop down. You can search for templates using the following criteria: DLT Template ID, MSG91 Template Name, or MSG91 Template ID.

Step 2: Select the option "DLT Template ID"  from the dropdown menu. Enter the DLT Template ID into the search box. The system will filter the results to show the template, allowing you to view it directly.

A request ID is a unique 24-character alpha-numeric ID that lets us get the full report of the SMS submitted by the user. 

You can find the request ID of any specific message in the Log section of the SMS panel by moving your cursor to the log. 

A typical request ID looks like, 3366666b6168363331353431

In order to delete a scheduled SMS, go to the SMS from the Panel, and select the Logs option from the sidebar. Checkmark the option "show schedule SMS". It will show you the scheduled SMS. You will see a Cancel button for those who are not sent yet. If you cancel the Scheduled SMS the credits will be refunded to your account instantly..

Click on confirm to cancel the scheduled message.

You can now keep your sensitive SMS content safe and secure. Use encrypted SMS settings to hide the SMS content that you are sending. Please check the details below:

1. Select SMS from the Panel and go to the Send SMS option from the sidebar.

2. Fill out the required details in the Send SMS section and then click on review & send.

3. In the Review & Send SMS window, Click on advance option

4. Enable the Send with Encryption checkbox. Once the encryption is enabled you can see the lock icon as shown in the attached screenshot.

5. Now click on the Send SMS option to send an encrypted message.

Note - Encrypted SMS cannot be resent and you will not be able to decrypt the content in the future.

NOTE: If sent without a country code, submission and deduction depend on the detected country based on the starting number: For, 91xxxxxxxxxx, etc

Flash SMS

A Flash SMS is the one that instead of being saved in the SIM or memory of the receiving phone, pops up on the receiving phone’s screen, without the user taking any action. When dismissed the message is usually gone i.e. it appears directly on the main screen.

A flash SMS proves to be more effective than a usual SMS in case you wish to catch the recipient's attention immediately. The recipient can also save this SMS in his/her inbox by using the option of saving the flash SMS.

To send a flash message-

1. Login to the MSG91 panel and select SMS.

2. Select Send SMS option from the sidebar. Fill out the details, and then Click on the "Review & Send" option.

3. Checkmark 🗹 the "Send as a Flash SMS" option and Click on Send SMS.

Also, if you want to send a Flash message using API, you just need to pass an additional parameter "flash=1" in your API.

NOTE: If sent without a country code, submission and deduction depend on the detected country based on the starting number: For, 91xxxxxxxxxx, etc

A comma-separated values (CSV) file stores tabular data (numbers and text) in plain text. In general terms, it is just an Excel file that is saved in different type. You can save your file as .csv by just changing its type in the following manner:

The CSV file format is supported by:

• Google spreadsheet

• Microsoft Excel spreadsheet

• Libre spreadsheet

• KSpread

• OpenOffice Calc

The balance transfer is now easy and instant, anytime you can move your credits from one route to another. Follow the steps below:-

1. Login to your MSG91 account.

2. You can click on the bottom left corner of the panel at your initials.

3. In the Transaction log, you will get an option of Move balance, click on it. 

4. Fill in the required field and then click on "Move balance" you will see the successful notification pop-up. 

You can check the balance from the Panel as mentioned in the screenshot.

Panel

• Login to the panel. You will see the Wallet balance a the top right corner.
  
  

  

  
  

  

  
  

Transaction Logs

Also, you can see all the previous Transactions in the Transaction Log.

• You can see a dropdown on your account name on the top left of the panel. There you will see the option to see your Transaction Log. 
  
  

• You can also find this dropdown in the bottom left if you have selected any service from the MSG91 Dashboard.

You can save frequently sent messages in your dashboard by using the "Add template" option.

1. The "Add template" option appears on the right-hand side of the screen (when you click on the message box).
   
   

2. Type your message and click the "Add template" button in order to add the template to your list of frequently used messages.
   
   

   

   
   

3. Confirm your message and click on "Save draft" to add this template to your account.
   
   

   

The template has been added. Now to use a saved template, just click inside the message box, add select the required template from the list visible on the right-hand side of the screen. 

To remove the template from your list, all you need to do is to click on the message box to check your saved templates. Now, click on the "delete" icon to delete the selected template.

How can I schedule an SMS in the new dashboard? Where can I see its delivery report?

You can schedule your SMS via the panel by following these steps 

1. Compose your message by the regular method by clicking on SMS > Send SMS(New).

2. After composing your message click on the Schedule SMS button.

3. Select the Date, Hour & Minute according to which you wish to schedule your SMS.

4. Click on Schedule- The balance required to deliver these SMS will be deducted at the same time.

5. Your message will be delivered on the scheduled date and time.

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Delivery Report of Scheduled SMS

You can find the delivery reports of your scheduled SMS under the check SMS section > Logs & checkmark the option "show schedule SMS". If you cancel the Scheduled SMS the credits will be refunded to your account instantly. You can also send that message before the scheduled time by clicking on the Send Now button.

For sending it via API please pass the parameter as “schtime”: “YYYY-MM-DD HH:MM:SS“ schtimeschtime

NOTE: If sent without a country code, submission and deduction depend on the detected country based on the starting number: For, 91xxxxxxxxxx, etc

The requests that are paused with the error 301: insufficient balance can now be played from your MSG91 panel when the account has been recharged.

STEP 1: 

Go to MSG91 dashboard >> SMS >> API failed logs

STEP 2:
Here you can check all the API failed requests by filtering the error code 301 from the filter option

All the failed requests with the error 301 will appear here.

STEP 3:

Now click on the Play All button which is appearing at the top after which an option to choose the time for which you want to play the paused requests will appear.

Note: The maximum time can only be upto 48 hours of the paused request.

After clicking the play button, the requests that are paused with the error 301 within the selected time range will be played. The status of the same can be checked in the logs section.  

Now, you can export SMS reports daily on your server via SFTP (Secure File Transfer Protocol). Follow the below steps-

1. Login to your MSG91 dashboard and goto SMS.

2. Goto the Logs section and click on the Auto Export (FTP) option.

3. Provide your server's Hostname in the Host field, username in User field, password, and the path in the Folder field in which you receive the reports file. 

4. Once done, click on the Save button.

The reports will be sent to the given server location at the end of every day.

Convert Excel To CSV

1. Open your excel file
   
   

2. Click on File and Save as
   
   

3. Select where you would like to save the file (like your desktop or a drive)
   
   

4. In the File Name area, name your document.

5. In the Save as Type area, select CSV(Comma Delimited) from the pull-down menu

6. Click Save

7. You may receive one or two warnings about the formatting of .csv, click yes

For MAC Users

• Open your excel file
  
  

• From File, go to 'Export To > CSV'
  
  

• Save 
  
  

Sometimes, even when sending purely Transactional or OTP messages, your message can fail with a DND error. It is important to note that messages approved under the Service Explicit or promotional category on the respective DLT platform will not be delivered to DND-enabled numbers. We request that you approve the content (Transactional or OTP) under the Service Implicit / Inferred category on the DLT platform to resolve this issue.

As per TRAIs guidelines, a person can enable DND (do not disturb) on his mobile number.

Type of DND options:

1. Full DND: A person who SELECTS the 1st option, i.e. all 8 categories are Blocked except Service Implicit (Template) SMS. Here, any Service Explicit or Promotional SMS will not be delivered to this mobile number.

2. Promo DND: A person who SELECTS the 2nd option, i.e. all 8 categories are Blocked except Transactional, Service Implicit, and Explicit (Template) SMS. Here, only Promo SMS with numeric header will not be delivered.

3. Industry-wise DND: A person can select industries from which they do not wish to receive any promotional and service explicit Template SMS.

Note:

In order to allow your SMS to be delivered to that customer (recipient), then you need to ask him to change his DND Preference. For this, he has to download the DND 2.0 app from Play store or Appstore and change the DND preference to receive your Explicit (Template) SMS.00

Unicode is an encoding standard in which you can send SMS in different non-English scripts and target a wider audience. It uses UTF 8 encoding of international standards and provides a unique number to each character. A 

Unicode is a 4 Byte character that covers all the non-English languages in the world.
It is compatible with all the browsers, devices, search engines, operating systems, and other parts of the internet ensuring a seamless multi-platform system to convey text messages in different international languages.

A typical SMS credit consists of 70 Unicode characters unlike that of GSM-7 (English text characters) whose 160 characters make an SMS credit.  

Below are some of the characters which are treated as Unicode, along with this emojis or emoticons are also considered Unicode.

Note: All junk and hidden characters act as Unicode.

1. Login to the MSG91 panel and select SMS.

2. Select Send SMS option from the sidebar. On the bottom, you will see a settings icon. Click on it.

You can add the signature along with your message by using the Add Signature option 

To add your desired signature along with your message enable the option by clicking on the check-box beside the option of Add Signature. Similarly, if you want to remove the signature from your message just uncheck the check-box.

NOTE: Signature will affect your message credits by adding extra characters and space between SMS and signature.

To prepare your CSV file, open your excel file and put the desired data like mobile number, name, and message as per your requirement.

In your Excel workbook, switch to the File tab, and then click on Save As and save as type format in Unicode Text and save the file with .csv extension by removing .txt. 

Open your file with notepad and comma sperate the fields then save it as a type "All files" and choose encoding "UTF-8" then click on Save and then the extension will be .csv.

Your CSV is ready to send the Unicode SMS, just upload it to the panel. 

NOTE: If sent without a country code, submission and deduction depend on the detected country based on the starting number: For, 91xxxxxxxxxx, etc

You can check the balance either from the One API or from the SMS Segmento.

One API

1.     Login to the MSG91 user panel.

2.     Click on One API from the user panel.

3.      Visit the "Balance" option available in the sidebar of the MSG91 dashboard.

4. You will be able to see the entire purchase log and remaining balance. You can check the time of purchase, the number of credits purchased, credits, type: Promotional, transactional, or Send OTP, the amount on which you purchased, and its status.

5.     On the right-hand side of the panel, you will see the current balance in all the SMS types.

SMS Segmento

1. Click on the SMS Segmento

2. In the dashboard panel, you will be able to check your current balance for each SMS types

You may load the last message by using the Load Previous Message option which appears on the top in the Send SMS section when you compose an SMS.

Follow the steps given below to resend any SMS:

1. Go to the SMS from the Panel, and select the Logs option from the sidebar..
2. Click on the message content and here in the pop-up window, you will get the Resend option.

3. By clicking on "Resend" you will get the dialogue box that says "Are you sure you want to send All SMS?".

 4. After clicking on the "OK" button your message(s) will be resent.

Note: You will be charged for Resend SMS and it will generate a new request ID of the sent SMS.

NOTE: If sent without a country code, submission and deduction depend on the detected country based on the starting number: For, 91xxxxxxxxxx, etc