When applying for RCS agent approval (Transactional or Promotional), it’s mandatory to show where and how you collect customer consent (opt-in) for messaging. Below are the approval conditions:

Approval for Transactional + Promotional Agent

Condition: Opt-in must be present on the homepage itself.

Example:

Login / Sign-up button on homepage.
“Enquire Now” or “Apply Now” forms are directly accessible from the homepage.
Pop-ups on the homepage that capture customer details and consent.

Result: You qualify for both Transactional & Promotional agent approval.

Approval for Promotional Agent Only

Condition: Opt-in is placed deeper inside the website (not homepage).
Example:

Opt-in available only on Contact Us page.
Forms hidden under other sub-pages (not visible upfront).

Result: You qualify for Promotional agent approval only.

Approval via Mobile App

Condition: Opt-in should be visible during customer registration / sign-up flow inside the app.
Example:

Consent checkbox on sign-up screen.
Screen that clearly shows the customer is opting in to receive messages.

Action: Share a screenshot of the registration page with opt-in enabled.

Key Requirement for Approval

The URL (website) or Screenshot (app) showing customer opt-in must be submitted.
The opt-in should be explicit, visible, and verifiable.
A phone number field is mandatory in the page where customer contact details are collected.

RCS

RCS Form Registration Guide

RCS Template Creation

RCS Template creation and Best Practices

RCS Template Limitations

Webhook set for the RCS Inbound Webhook

WebEngage RCS Integration

How to Get RCS Project Id?

RCS Prohibited & Restricted Industries and Content – MSG91 Help Guide

RCS Error Code - FAQ’S

How to Set Opt-Out Rules in RCS

How To Send RCS Messages

Edit/Duplicate RCS template

RCS Opt-in Guidelines for Agent Approval

RCS - FAQs