RCS

Follow the below steps for RCS form registration.

NOTE : RCS users who send messages within India are required to provide their GST and PAN card details.

1. Click on the RCS option from your MSG91 Dashboard.

2. Click on Register Now to do RCS registration. 

3. Need some documents for Agent Registration -

- Brand Name : User will see this as the sender in their messaging app (Maximum Limit of 40 Characters)
- Agent Description : This will be the description visible to users below the sender's name in their messaging app (Maximum limit of 100 characters)
- Agent Hero Image : Ensure that it is in the dimensions of 1440x448 pixels with a 45:14 aspect ratio and maximum file size of 360 kB (PNG/JPEG) - Attach file
- Agent Logo : Please ensure that it is in dimension of 224x224 pixels with a maximum file size of 90kB (png/jpeg) - Attach file
- Brand Color (Hex Code) : Hex Code for your brand's primary color
- Phone Number : This will be visible with label to all the end users. (ex - Contact Support)
- Label for Phone Number : Ensure your label is no longer than 25 characters
- Email Address : This will be visible with label to all the end users. (ex - Contact Support)
- Label for Email Address : Ensure your label is no longer than 25 characters
- Website : This will be visible with label to all the end users. (ex - Visit Us)

4. Need some documents for Brand Registration -

- Brand Legal Name : Registered name of your brand that is used for legal and administrative purposes
- Privacy Policy URL : Web link to your brand's official privacy policy document
- Terms & Condition URL : Web link to your brand's terms and conditions document.
- Status of Company : (Proprietor/ HUF/ Partnership Firm/LLP/ Pvt Ltd/ Ltd Co.)
- CIN Number : (In case of Company form of organization)
- Website URL : Official web link of the brand

- PAN Card Number
- GST Number
- GST Status Valid from - Status Validation starts from this date.
- GST Status Valid to - Status Validation ends at this date.
- Certification of Incorporation / GST certificate : Maximum file size should be 2 MB (PDF)
- Brand Manager Details
POC Name : Person who will serve as a primary point of contact for RCS team for any interactions or communication with your brand.
POC Email Address
POC Mobile Number
POC Department
POC Function / Designation
- How do you obtain opt- in to message users with RCS? Opt-in is critical for approving Brand and Agent Launch. Please write in 1-2 lines how is opt-in obtained.
- What message will be sent when a user decides to opt-out?

5. After your RCS get approved it looks like this -

a. Display Name/Brand Name. : Here put the name, you want to display when a message gets delivered.

b. Description/Brand Description: Here you put the description you want below the brand name. 

c. Color: Here give the brand color so that icon and the selected items are displayed in that specific color only. 

d. Image:

Larger banner image (1440 x 448)*: Here put the background image.

Small logo (224 x 224): Here put the brand logo.

e. Region: Select the region.

f. Primary Phone Number: Provide the primary phone number to be displayed.

g. Label For Primary Phone Number*: Put the name to be displayed for the primary number. 

Note: You can add 2 more numbers.

h. Primary Website, Label for Primary Email: Here you can put the website to be displayed and the name to be displayed, but is completely optional.

i. Primary Email: Email to be displayed.

j. Label for Primary Email: Here is the label to be displayed in the email.

k. Terms of Service: Put the terms and condition page URL from website.

l. Privacy Policy: Put the privacy page URL from website.

m. RCS Use: Select the medium through which you want to use RCS with.

n. Opt-in-URL: Opt-in is critical for approving the agent launch. Provide details for how opt-in is acquired. If opt-in is through a website or an app, provide web address.

o. What actions trigger messages to users? When is the first message sent from the agent to the user? Are messages sent at a consistent date/time, do user actions (such as a purchase) trigger messages, or do external triggers (such as package delivery) trigger messages?

p. What message does the agent send when user opts out? When a user sends the word "STOP", your agent must reply, confirming that the user is opted out and won't receive more messages unless they opt in again. The agent can't send the user additional messages after this. Your agent must recognize “STOP” in English and the equivalent translations in other languages the agent supports.

Step 1: Go to the MSG91 Dashboard and click on RCS.
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Step 2: From the left-hand side panel, click on Templates. Then click on Create Template from the upper right-hand side corner.
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​​Step 3: To create a template in 'Calendar Event,' first name the template, then select 'Calendar Event' in the function option. Enter the required values in the available fields, and finally click the 'Save' button.

Step 4: To create a template in 'Carousel,' first name the template, then select 'Carousel' in the function option, enter the values in the card option, click 'Add Button' if you want to include more cards in the template. Select action function for every card and then finally click the 'Save' button.

Step 5: To create a template in 'Dial,' first name the template, then select 'Dial' from the function option. Enter the required values, and once done, click the 'Save' button.

Step 6: To create a template in ‘Media’, first name the template, then select ‘Media’ from the function option. Enter the required values, and once done, click on the ‘Save’ button. 
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Step 7: To create a template in ‘Open URL’, first name the template, then select ‘Open URL’ from the action option. Enter the required values, and once done, click on the ‘Save’ button.

Step 8: To create a template in ‘Rich Card’, first name the template, then select ‘Rich Card’ in the function option. Enter the values in the options appearing. Select the action function for the card, fill the details and then finally click on the ‘Save’ button.

Step 9: To create a template in 'Share Location,' first name the template, then select 'Share Location' in the function option. Enter the required values in the options that appear, and finally, click the 'Save' button.

Step 10: To create a template in ‘Suggested Replies’, first name the template, then select ‘Suggested Replies’ in the function option. Enter the values in the options appearing. Select the action function for the card, fill the details and then finally click on the ‘Save’ button.

Step 11: To create a template in 'Text Message,' first name the template, then select 'Text Message' under the function option, enter the values, and finally click the save button.

Step 12: To create a template in ‘View Location’, first name the template, then select ‘View Location’ from the function option, enter the values and finally click on the save button.

RCS will be delivered to:

1. Android Users only not for IOS users.

2. Internet Connection of the user must be on.

3. Phone must have Google messaging to receive RCS.

Basic Message

The Basic Message within Rich Communication Services (RCS) operates functionally identical to a Short Message Service (SMS) text message. It transmits content solely in plain text format, prioritizing reliable delivery for straightforward communication.

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​Single Rich Cards

It is a regular text message with a single, interactive element to grab attention. Add a picture/video/gif , product link, or clickable button to make your message stand out. Rich cards can contain the following items:

• Image/video

• Title text

• Description text

A list of suggested replies and suggested actions (maximum 4) A rich card can contain any or all of the listed items, but a card must contain at least an image, video, or title to be valid.
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Best Practices for Rich Card with images

• Maximum 2MB for standalone image

• Optimum resolution for media (Rich card Image ) is 1440px x720px

• Number of characters in Card Description should not exceed 2000 characters. (We recommend 112 characters or below)

• Number of characters in Card Title should not exceed 80 characters. (We recommend 40 characters or below)

• Maximum four Suggested Actions (CTAs) allowed. (We recommend 2CTAs per rich card)

Supported Formats

• For Images: jpeg, jpg, gif, png

• For videos: mp4, mpeg, mpeg4, webm.
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Best practices for Rich Card for Videos

• Maximum 10MB for standalone video

• Maximum 40Kb for thumbnails

• Optimum resolution for media (Video) is 1440px x720px. (Recommended but not mandatory)

• Optimum resolution for the media's thumbnail is 770x335 px. (Recommended but not mandatory)

• Number of characters in Card Description should not exceed 2000 characters. (We recommend 112 characters or below)

• Number of characters in Card Title should not exceed 80 characters. (We recommend 40 characters or below)

• Maximum four Suggested Actions (CTAs) allowed. (We recommend 2 CTAs per rich card)

Supported Formats

• For videos: mp4, mpeg, mpeg4, webm

Carousel Teamplate 

The RCS carousel is a horizontally scrollable carousel of up to 10 vertical rich cards. Each card can include the following elements:

 Title text
 Subtitle text 
 Image
 Up to 4 buttons (RCS limitations)
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Set Up the Webhook to get the clients response on Webhook

Step 1

Go to the registration panel and click on the edit option of  the registered Bot Id, for which you want the data:

Step 2

In the Edit Option = select the first dropdown and select the Call Back:

Step 3

Now enter the Webhook/ URL on which you want the update:

Save the URL, you will get the responses and the details on the saved Webhook.