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RCS Form Registration Guide

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Before starting, please make sure you have spoken with the MSG91 team and finalized which RCS plan you want to use.

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Step 1: Open the Registration Sheet

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Use the link below to open the RCS registration form:
https://docs.google.com/spreadsheets/d/19VJ0XJZZwHKUzp4xD4LHPqlg0cVVh92O6sgNl1-gpeE/edit

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Step 2: Make Your Own Copy

  • Click on тАЬFileтАЭ and then select тАЬMake a CopyтАЭ

  • Save the file in your Google Drive

  • Rename the file with your company name

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Note: You cannot edit the original file, so creating a copy is required.

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Step 3: Fill All Details Carefully

  • Fill all the details in the sheet

  • Read the instructions written in each column before filling

  • Make sure all information is correct and complete

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Documents 

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You need to share the following on email:

  • Agent Logo and Agent Banner Image
    (Make sure they are in the correct size and format as mentioned in the sheet)

  • Brand Color (Hex Code) тАУ this is required

  • Documents:

  • GST Certificate / PAN Card

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Point of Contact (POC)

  • Provide the correct email ID of your POC

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OPT-IN (Mandatory)

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You must take user permission before sending RCS messages.

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Where you can take opt-in:

  • Website contact or content page (for promotional messages)

  • Signup or login page (for both promotional and transactional messages)

  • Mobile app (while collecting user details)

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What is required:

  • There must be a checkbox for user consent

  • A phone number field must be present

  • Add this consent line:

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"I hereby authorize you to send notifications via SMS, Email, RCS, and other channels as per the Terms of Service and Privacy Policy."

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For more details, check this guide:
https://msg91.com/help/rcs/how-to-set-opt-in-rules-in-rcs-channel

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Additional Details Required

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Message Templates

  • Share sample messages for promotional and transactional use

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Use Case

  • Explain what type of messages you will send

  • Example: offers, updates, alerts, OTP, etc.

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Monthly Volume

  • Share how many messages you plan to send per month

  • Mention separately for promotional and transactional

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Final Step

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Once everything is completed:

  • Share the filled Google Sheet

  • Attach all images and documents

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Send it to:

  • Your MSG91 point of contact or

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Important Note

Note: RCS has a 30-day retry window, so the message will remain in the queue for an extended period.



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