🧾 MSG91 Help Guide: Fund Transfer & Refund Policy

This guide explains how to transfer funds between MSG91 accounts and outlines the refund policy for eligible users.

🔄 How to Transfer Funds Between MSG91 Accounts

MSG91 allows fund transfers between accounts only if billing details match exactly. This ensures account authenticity and compliance with internal policies.

✅ Required Billing Details

Before requesting a transfer, confirm that the following fields are identical in both accounts:

• Billing Details

• Company Relation

• Company Name

• Country

• Address

You can verify and update these fields by navigating to:

Settings → Billing & Profile Settings → Billing Details

📌 Refer to the screenshot above for a visual reference of the billing section.

📤 Steps to Initiate a Fund Transfer

1. Log in to both MSG91 accounts.

2. Go to Billing & Profile Settings in each account.

3. Ensure all billing fields match exactly.

4. Contact MSG91 support via Mail using [email protected]

5. Provide both account usernames and request a fund transfer.

Tip: Keeping your billing details consistent across accounts ensures smoother fund transfers and faster support resolution.