How to Delete Your MSG91 Account

Deleting an MSG91 account cannot be performed directly from the dashboard. If you wish to close your account, please review the information below before submitting your request.

No. Currently, MSG91 does not provide a self-service option to delete an account. If you wish to close your account, you will need to contact the MSG91 Support team.

For security purposes, account deletion requests should be submitted only from the registered email address associated with your MSG91 account. This helps us verify account ownership and process your request securely.

Before proceeding with account deletion, please consider the following:

If you have an available balance in your MSG91 wallet, it does not have any validity period. The balance remains available in your account and can be used whenever you need MSG91 services.

As long as your MSG91 account remains active, you can continue using your wallet balance for eligible MSG91 services.

If you're considering deleting your account because of a problem you're experiencing, we'd like the opportunity to help resolve it.

Please let us know if you're facing issues such as:

• Integration or API-related problems

• Pricing or billing queries

• Difficulty configuring a service

• Technical issues

• Delayed or unsatisfactory support

• Any other concern related to your MSG91 account

Our team will review your concern and do our best to provide a suitable resolution before you decide to close your account.

If you are requesting account deletion because you no longer wish to use the service, please note our refund policy:

• Only recharges made within the last six months are eligible for refund, subject to MSG91's applicable refund policy and verification.

• Recharges older than six months are not eligible for refund.

• If a refund is not applicable, your wallet balance will continue to remain safely available in your MSG91 account without any validity limitation and can be used whenever required.

To submit an account deletion request:

1. Send your request from your registered email address associated with your MSG91 account.

2. Clearly mention that you wish to delete your account.

3. Our team will verify your account ownership and review your request.