Video Calling on Widget chats in Hello

In Hello, chats received from the Chat Widget can be seamlessly shifted to video calls whenever required.

How It Works

During an ongoing widget chat conversation, an agent can initiate a video call directly from the Hello dashboard. Once the video call is started, the system automatically generates a meeting invitation and shares the joining link with the customer through the chat widget.

The customer can join the meeting with a single click, eliminating the need for any complex setup or separate communication channels. This ensures a smooth transition from text-based support to real-time face-to-face interaction.

Key Features :

Agents can start a video call directly from an active chat session whenever visual assistance or detailed discussion is required.

A meeting link is automatically generated and shared with the customer, allowing them to join the video session quickly and conveniently.

Customers can join the video call directly from the chat conversation without leaving the support journey or switching platforms.

The log for the video meeting will be available with duration of the meeting in the chat conversation.

By combining chat and video support within a unified experience, helps businesses deliver more efficient, personalized, and high-quality customer service.