RCS Opt-in Guidelines for Agent Approval

When applying for RCS agent approval (Transactional or Promotional), it’s mandatory to show where and how you collect customer consent (opt-in) for messaging. Below are the approval conditions:

Approval for Transactional + Promotional Agent

1. Condition: Opt-in must be present on the homepage itself.

Example:

• Login / Sign-up button on homepage.

• “Enquire Now” or “Apply Now” forms are directly accessible from the homepage.

• Pop-ups on the homepage that capture customer details and consent.

2. Result: You qualify for both Transactional & Promotional agent approval.    

Approval for Promotional Agent Only

1. Condition: Opt-in is placed deeper inside the website (not homepage).
   Example:

• Opt-in available only on Contact Us page.

• Forms hidden under other sub-pages (not visible upfront).
  

2. Result: You qualify for Promotional agent approval only.
   
   

Approval via Mobile App

1. Condition: Opt-in should be visible during customer registration / sign-up flow inside the app.
   Example:

• Consent checkbox on sign-up screen.

• Screen that clearly shows the customer is opting in to receive messages.
  

2. Action: Share a screenshot of the registration page with opt-in enabled.
   
   

Key Requirement for Approval

• The URL (website) or Screenshot (app) showing customer opt-in must be submitted.

• The opt-in should be explicit, visible, and verifiable.

• A phone number field is mandatory in the page where customer contact details are collected.