Message Card

The text message helps one send a text message in the bot flow. One can also add any existing variable in between the flow.

• Go to Built the flow

• Click on Message

• Drag and drop the text card to the canvas

• Type the text you wish to add in the message

• Click on Save.

1. Input Expected from User: One can also ask a question and store its response in a custom variables.

2. Validation Settings: The validation Settings feature helps one validate the user inputs provided by the user. For example one can validate if the user enters a correct 12 digit aadhar card number when asked for the same.
   

The media message card helps one send a text message along with the media as well. One can share the audio, video, image or any type of document along with the caption.

Make sure you add the media in a valid and supported format. The media can either be uploaded from the system or link can be shared.

The Call to Action Button helps user perform actions such as make a phone call, draft an email or direct them to a URL through the chat bot itself.

1. Select the CTA message card and drag it to the canvas.

2. Select the header type if you want else select none

3. Add the type of CTA you wish to perform.

4. Click on Save

Meta allows business to list their products through Whatsapp catalog. One can link their WhatsApp catalog and share the products through the bot itself.

One can share the best seller products or ones the user in requiring about. This will help businesses increase their sales and effortlessly recover abandoned carts using WhatsApp payment as well.

1. Drag the product message card to the canvas.

2. Select the number you Ishtar o send catalog linked to

3. Enter the message content

4. Select the catalog ID and the product you wish to share.

5. Click on Save

The button message card lets you provide user with the options in form of Buttons. An E-commerce company can use these quick reply button to know more about the user’s interest, such as clothing, footwear or home decor.

1. Drag the button message card to the canvas

2. Add the content to the body of the card, also the header if you wish to

3. Add buttons to the template and name them

4. One can add up to 3 buttons in the template

5. Click on save

6. Check the Input Expected from the user check mark in order to receive an input from the user based on the options provided.

7. This will further create the nodes for each of the options provided helping user create a flow based on the options selected.

• List is another feature provided by meta to the WhatsApp business accounts to let users pick an option amongst a list for 10. One can add the list of options and let the user pick one from them.

• Click on the message card. Select the list option, drag the card to the canvas.

• Click on the card, type the message text in the box. Name the button your wish to display. For example if the list contains orders, name the button as Select Orders.

• One can add upto 10 options to be selected from.
  Add the option title and description(optional) if required.

• Refer below image to see how a list option looks in WhatsApp inbox

• One can also fetch the data from the API and show the options dynamically as well.
  

  

  
  
  

  
  

  
  
  

The chat bot can take user inputs and store them in variables as well. One can use these data and perform actions such as

1. Record these user inputs in an excel sheet

2. Update the data to a third party application such as CRM

3. Perform data transfer through API and fetch real time data based on user interests

Follow below steps to store the user inputs in custom variables:

1. Drag a message card to the canvas. Select the type as text.

2. Type the message : “What is your name?”

3. Check mark Input Expected from user

4. MSG91 provides 3 pre-defined variables for one to use, customer_mobile, customer_name and customer_email.
   

   

5. Select customer_name and click on save.

   

1. In order to create a custom a variable, follow below steps:

2. Enter the question in the text card, such as '“ Which country do you live in?”

3. Check the Input Expected from User check mark.

4. Type user_country in the store response tab

5. Click on the “Create user_country” option pop-up.

6. Click on save.

7. 

   8. One can also read the user inputs saved in the variables or use them for the data transfer using APIs.

   9. Drag a message card, and type the message as : “Do you confirm you live in {{user_country}}? “. Click on Save.

   10. This will display/ read the user inputs provided by the user and will let you save it in a variable as well.

This help doc guides you how you can make sure the user inputs provided by the user is a valid input.

MSG91 bot allows one to validate the user provides a correct a valid reply to your question.

1. Attempts provided : One can set the number of attempts the user can be given in order to provide a user response of a question.

2. Validation Error Message : If the user provides an invalid user input, after very attempt the bot can send a custom validation message set for the user. For example, “Kindly provide a valid input.” OR “{user_name}} is not a valid input. Kindly enter a valid alphabetic name.”

3. Set the action that bot needs to take after unsuccessful attempts as well

4. Drop from the bot : Send the message and perform the action specified under the bot drop-off section.

5. Skip the question : Skip the question and proceed to the next card connected.

6. Proceed to fallback : Skip the question and move to the next card connected to the fallback connnector.

7. Additional Validation settings allow one to set the minimum and maximum length of the user inputs required.

8. One can also set the regular expression if required. Refer to ChatGPT to get a valid regex for a user input. For ex: One can write a regex that ensures that the user inputs a valid 12 digits aadhar card number.

9.