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MSG91 Bot

MSG91 Bot


The MSG91 Chat bot is an in-house built Chat bot technology that helps users create their own Chat bot by using drag and drop functionality. The chat bot can be integrated to communication channels such as a chat widget, WhatsApp business account and Instagram as well.

One can design their own flow on the canvas provided using the message, utility and actions features.

Lets understand the terminology used in the chat bot

  1. Flows : One can create multiple flows with more than one intents. The chat bot picks the flow on the basis of the intents provided

  2. There can be two types of flows: order based and fallback

  3. An order based flow is used to design the flow post a product payment from whatsapp product catalog.

  4. A fallback flow is custom flow that can be created to handle fallback situations

  5. One can also create a simple message based flow by not selecting any of the flow types mentioned: order and fallback.

  6. Canvas : A dotted sheet provided for the user to drag and drop the cards and design the flow

  7. Card : A white rectangular box drag and dropped on the canvas is a card.

  8. Node : A blue dot created on the card that helps the user connect it to multiple cards is a node

  9. Connectors : A blue dash line connecting node of one card with the other is a connector

  10. Intents : Intents are the keywords that are required for the bot to pickup the flow created parallel to it. One can add as many intents as they want. Also the intents can be case matched and regex matched.

Refer below help documents to know more about the MSG91 Bot