Notifications

The Notifications tab allows you to define how, when, and where your team receives alerts related to ticket activity. It ensures important messages are not missed while avoiding unnecessary distractions.

1. Go to the Manage section from the left menu.

2. Click on All Inboxes.

3. Click the three dots next to the inbox name you want to configure.

4. Select Notifications from the dropdown menu.

• Use the toggle switch at the top to activate or deactivate notifications for the selected inbox.

Decide where notifications should be delivered:

• Web

• Mobile

• Both

• None

You can customize this for each event type individually.

Receive alerts for the following actions:

1. New Message

   • For all tickets or only those assigned to you.

2. Ticket Assignment

   • When a ticket is assigned to you or your team.

3. Ticket Unassignment

   • When a ticket is unassigned from you or your team.

4. Chat Mentions

   • When someone mentions you in a note or internal chat.

• Select your time zone to align notifications with your work hours.

• Define the notification window during which alerts should be received (e.g., 9:00 AM to 6:00 PM).

Choose how mobile notifications behave:

• Send notifications only when inactive on desktop, or

• Send even when active on desktop, for uninterrupted awareness.

To replicate the same notification settings across multiple inboxes:

• Click on the “Apply settings to other Inboxes” option located at the top-right corner of the page.

• Select the inboxes where you'd like the settings to be copied.