Notifications

The Notifications tab allows you to define how, when, and where your team receives alerts related to ticket activity. It ensures important messages are not missed while avoiding unnecessary distractions.

📍How to Access Notification Settings:

1. Go to the Manage section from the left menu.

2. Click on All Inboxes.

3. Click the three dots next to the inbox name you want to configure.

4. Select Notifications from the dropdown menu.

What You Can Configure

🔘 Enable or Disable Notifications

• Use the toggle switch at the top to activate or deactivate notifications for the selected inbox.

📲 Notification Channels

Decide where notifications should be delivered:

• Web

• Mobile

• Both

• None

You can customize this for each event type individually.

📢 Events That Trigger Notifications

Receive alerts for the following actions:

1. New Message

   • For all tickets or only those assigned to you.

2. Ticket Assignment

   • When a ticket is assigned to you or your team.

3. Ticket Unassignment

   • When a ticket is unassigned from you or your team.

4. Chat Mentions

   • When someone mentions you in a note or internal chat.

🕒 Notification Schedule

• Select your time zone to align notifications with your work hours.

• Define the notification window during which alerts should be received (e.g., 9:00 AM to 6:00 PM).

📵 Mobile Notification Preferences

Choose how mobile notifications behave:

• Send notifications only when inactive on desktop, or

• Send even when active on desktop, for uninterrupted awareness.

📤 Apply to Other Inboxes

To replicate the same notification settings across multiple inboxes:

• Click on the “Apply settings to other Inboxes” option located at the top-right corner of the page.

• Select the inboxes where you'd like the settings to be copied.