Email Integration

Now you can easily view and reply to all email responses from a single dashboard. Explore Hello Inbox to efficiently manage all replies and respond promptly. To get started, simply click on Hello.

After clicking on Hello, select All Inboxes

After clicking on all inboxes, Then, simply click on the Create Inbox button located at the top-right corner

After clicking on create inbox, Select Email Inbox to integrate your Msg91 email account

Select MSG91 and click on Create Now

Click on next and give permissions by selecting a team or at least a team member.

Once done click on verification to complete your verification. Now copy this Forwarding URL.

Now OTP will be sent to the inbox please enter the OTP and click on verify.

Post successful verification you will be able to see the forwarding URL and then click on the save changes.

You can then access your inbox from the inbox section.

Once the email is created You can then compose an Email, Just select Create Inbox

You will see three options there - Edit Inbox, Permissions, and Workflow

You can change your inbox settings from the edit inbox section and also disable your inbox from here.

You can refer to below mentioned video guide to know more about Hello (Contact Center) and to setup forwarding:

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GMAIL Integration Doc:

Step 1: On MSG91 Panel, go to the HELLO Service. In HELLO go to all inboxes and click on Create Inbox Button.. 

Step 2: Click on Email and select Create Inbox. 

Step 3: Click on Gmail to Create Inbox. 

Step 4: Enter the name of the Inbox according to your preference. After that click on Continue with Google. 

Step 5: Select the Email Id through which you want to integrate the Gmail Inbox.

Step 6: Click on the allow button to enable the Gmail integration. 

Step 7: Give permission to you team and agents to see this inbox tickets.

Step 8: Your Gmail Inbox is being integrated with Hello. 

Step 9: Click on the Inbox name in the side panel to view all the mails. 

Step 10: You can view all the incoming mails in the open section of your Inbox. 

Step 11: You can also reply to the mail directly from the Hello Inbox.

After creating a Gmail inbox, you can view all new emails in your inbox without threads. You can see all the emails received after setting up your Gmail inbox.

SMTP OUTLOOK

For OUTLOOK: 

1. Create an account on OUTLOOK or log-in with the already created account.
       

2. Click on setting gear icon at right top most corner

3. Click on sync email under Mail directory in popped up window then click on view POP, IMAP and SMTP settings at the last of the window.

4. In the opened window expand POP, IMAP, and SMTP settings for

   outlook.com

   (first choice) 

5. Copy the imap and smtp hostname and port number
   
   

   

6. Enable Two step verification by clicking on right top most corner on profile logo – > my microsoft account →  security

7. After turning on two step authentication click on Create a new app password under App passwords

8. Copy the app password created and follow the next steps with hello for the integration of outlook smtp with hello.

Integration:

User need the following SMTP server credentials, All the mentioned details can be retrieved from the outlook dashboard.

1. Username:  email or username provided by SMTP server configuration

2. Password:  password to authenticate the username for communication with server (Password is saved encrypted in database with AES Encryption) 

3. SMTP Hostname: SMTP server hostname provided by server manager

4. SMTP Port number:  port number for different type of connection as of now using ssl connection having default part of 465.

5.  IMAP Hostname:  SMTP server hostname provided by server manager

6. IMAP Port number: port number for different type of connection as of now using ssl connection having default port of 465.

7. Integration Type:   for now using both the services (SMTP and direct mailer integration) , so need to differentiate between these two integration methods 

 If Error raised with “invalid credentials or cannot authenticate SMTP server then integration might not be successful due to invalid credentials.