Refer to the video guide below to learn how to integrate your Email inbox with Hello.
Follow the step-by-step instructions to start receiving and managing all messages from Email directly within your Hello dashboard.

▶️ Watch the video guide below for complete setup instructions.

Email Inbox Integration

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Connect your WhatsApp Business number to Hello and manage all chats from one place.

Steps to Integrate WhatsApp with Hello

1. Open MSG91 Dashboard

   • Log in to MSG91 Dashboard.

   • Click on WhatsApp microservice

2. Access Numbers Panel

   • Click on Numbers in the vertical menu.

   • Find your WhatsApp number listed in the center panel.

   • Click the ✏️ (pen icon) on the right.

3. Enable Hello Integration

   • Toggle “Allow inbound in Hello” to ON.

   • Subscribe to a Hello plan (if not already).

   • Click Save.

4. Check Inbox in Hello

   • Open Hello microservice → Manage → All Inboxes.

   • A new WhatsApp inbox will appear.

5. Test the Setup

   • Send a message to your WhatsApp Business number.

   • Check if the inbound message appears in Hello.

You’re done! Your WhatsApp inbox is now live in Hello. Configure the settings related to this inbox through this

Help Doc

Refer to the video guide below to learn how to integrate your Facebook inbox with Hello.
Follow the step-by-step instructions to start receiving and managing all messages from Facebook directly within your Hello dashboard.

▶️ Watch the video guide below for complete setup instructions.

Refer this

Help Doc

Refer to the video guide below to learn how to integrate your Instagram inbox with Hello.
Follow the step-by-step instructions to start receiving and managing all messages from Instagram directly within your Hello dashboard.

▶️ Watch the video guide below for complete setup instructions.

Instagram Inbox Tutorial

Click through a step-by-step, interactive demo walkthrough of Msg91, powered by Supademo.

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Refer this

Help Doc

How to Set Up the Live Chat Window in Hello

The Live Chat Window in Hello enables direct communication between your customers and your team, right from your website or mobile app. It supports voice calls, video calls, and screen sharing, helping businesses assist users remotely and capture sales leads.

Steps to Create and Integrate the Live Chat Widget

1. Go to Hello Panel

   • Log in to Hello and open the Hello panel.

2. Create a Chat Widget

   • Navigate to Manage → All Inboxes.

   • Click “Create Inbox” on the top-right corner.

   • Select “Create Chat Widget.”

3. Configure Widget Settings

   • Name the widget and add a tagline (visible in the chat window).

   • Assign a

     team

     to the widget (the team name will be visible to users).

   • Set up Launch Options:

     • Hide Launcher (if needed).

     • Default Launch Widget (auto-open or manual).

     • Enable form to collect user data (pre-chat form).

   • Click Save.

4. Integrate the Widget

   • On the top center, click Integration (next to Configuration).

   • Copy the JavaScript code for websites or use the

     Mobile SDK

     and add this to the application’s code.

   • Follow the instructions provided to embed and activate the widget.

5. Test the Widget

   • Perform two-way communication via the live chat window.

   • Test additional features like

     screen sharing

     ,

     voice calling

     , and video calling (refer to dedicated docs for these features).

Test the Live Chat on MSG91’s Website

You can also try the live chat widget in action directly on the MSG91 website before integrating it on your own platform.

Configure the

widget level settings

voice chat bot

▶️ Watch the video guide below for complete setup instructions.

Chat Widget Integration

Click through a step-by-step, interactive demo walkthrough of Msg91, powered by Supademo.

https://app.supademo.com/embed/cmb23lv311wt1ppkp4x26reow?embed_v=2

In accordance with government regulations, it is mandatory to use a VPN when making or receiving calls through Hello with an Indian number as the caller ID.

Kindly adhere to the instructions provided below to set up the VPN:

1. If an Indian phone number is chosen as the caller ID, the Call Icon will be enabled in the Hello Compose Popup. 

Hello Interface with Calling Icon enabled

2. To access the VPN credentials section, please click on the Calling icon. To download the Wireguard VPN, which we are currently utilizing, kindly click on the link provided 

here

Popup with Wireguard VPN Credentials

3. Once Wireguard has been installed, create an empty tunnel and copy and paste the configuration information from the screenshot above into the text area. Be sure to overwrite any existing text in the area.

Create an Empty Tunnel on WireGuard

4. Save and enable the tunnel.

Add the Tunnel and Save it​

5. On Hello, click the "Reconnect SIP" button located next to the softphone or reload the page. Afterward, attempt to make an outbound call. Outbound calling will be successful, inbound calling should also function as intended.

Enable Voice by clicking on Reconnect