Integrate Communication Channels In Hello

Refer to the video guide below to learn how to integrate your Email inbox with Hello.
Follow the step-by-step instructions to start receiving and managing all messages from Email directly within your Hello dashboard.

▶️ Watch the video guide below for complete setup instructions.

Email Inbox Integration

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Hello will provide you with an inbox to view the responses of your users and interact with them. You can manage the conversations, have agents, check analytics and automate responses with Hello..

To set up Whatsapp with Hello, follow the below steps: 

1. Login to your MSG91 account and go to Whatsapp.

2. Click on the Number option and then click on the Number setting button. 

3. Enable the toggle for Allow inbound in Hello.

4. Enable the toggle and click upon Save.
 

•  Free, Basic and Premium subscription of Hello will be required to see the Chats In Hello Chat section. 

• One can check the inbox created in hello under “All Inboxes” section.

• The chats will start reflecting in Hello.
  
  

Refer to the video guide below to learn how to integrate your Facebook inbox with Hello.
Follow the step-by-step instructions to start receiving and managing all messages from Facebook directly within your Hello dashboard.

▶️ Watch the video guide below for complete setup instructions.

Refer to the video guide below to learn how to integrate your Instagram inbox with Hello.
Follow the step-by-step instructions to start receiving and managing all messages from Instagram directly within your Hello dashboard.

▶️ Watch the video guide below for complete setup instructions.

Instagram Inbox Tutorial

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Refer to the video guide below to learn how to integrate your Live Chat Window inbox with Hello.
Follow the step-by-step instructions to start receiving and managing all messages from messages from the Live chat window directly within your Hello dashboard.

Refer Documentation:

How to integrate the Hello-Chat Widget?

https://msg91.com/help/hello-contact-center/how-to-create-and-integrate-the-hello-chat-widget

▶️ Watch the video guide below for complete setup instructions.

Chat Widget Integration

Click through a step-by-step, interactive demo walkthrough of Msg91, powered by Supademo.

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In accordance with government regulations, it is mandatory to use a VPN when making or receiving calls through Hello with an Indian number as the caller ID.

Kindly adhere to the instructions provided below to set up the VPN:

1. If an Indian phone number is chosen as the caller ID, the Call Icon will be enabled in the Hello Compose Popup. 

Hello Interface with Calling Icon enabled

2. To access the VPN credentials section, please click on the Calling icon. To download the Wireguard VPN, which we are currently utilizing, kindly click on the link provided 

here

Popup with Wireguard VPN Credentials

3. Once Wireguard has been installed, create an empty tunnel and copy and paste the configuration information from the screenshot above into the text area. Be sure to overwrite any existing text in the area.

Create an Empty Tunnel on WireGuard

4. Save and enable the tunnel.

Add the Tunnel and Save it​

5. On Hello, click the "Reconnect SIP" button located next to the softphone or reload the page. Afterward, attempt to make an outbound call. Outbound calling will be successful, inbound calling should also function as intended.

Enable Voice by clicking on Reconnect