Msg91 Help Doc
Hello Contact Center
Integrate Communication Channels In Hello

Integrate Communication Channels In Hello

Hello is a multi channel customer support ticketing center. It supports below communications channels. One can integrate these channels and reply to the tickets generated through them. Channels supported are:

  1. Email

  2. WhatsApp

  3. Facebook

  4. Instagram

  5. Live Chat Widget

  6. Voice Calling

  7. Twitter (coming soon)

Let’s see how to integrate these channels in hello!

How to Set Up the Live Chat Window in Hello

The Live Chat Window in Hello enables direct communication between your customers and your team, right from your website or mobile app. It supports voice calls, video calls, and screen sharing, helping businesses assist users remotely and capture sales leads.


Steps to Create and Integrate the Live Chat Widget

  1. Go to Hello Panel

    • Log in to Hello and open the Hello panel.

  2. Create a Chat Widget

    • Navigate to Manage → All Inboxes.

    • Click “Create Inbox” on the top-right corner.

    • Select “Create Chat Widget.”

  3. Configure Widget Settings

    • Name the widget and add a tagline (visible in the chat window).

    • Assign a

      team

      to the widget (the team name will be visible to users).

    • Set up Launch Options:

      • Hide Launcher (if needed).

      • Default Launch Widget (auto-open or manual).

      • Enable form to collect user data (pre-chat form).

    • Click Save.

  4. Integrate the Widget

    • On the top center, click Integration (next to Configuration).

    • Copy the JavaScript code for websites or use the

      Mobile SDK

      and add this to the application’s code.

    • Follow the instructions provided to embed and activate the widget.

  5. Test the Widget

    • Perform two-way communication via the live chat window.

    • Test additional features like

      screen sharing

      ,

      voice calling

      , and video calling (refer to dedicated docs for these features).


Test the Live Chat on MSG91’s Website

You can also try the live chat widget in action directly on the MSG91 website before integrating it on your own platform.

Configure the

widget level settings

and see how to enable

voice chat bot

in the widget

▶️ Watch the video guide below for complete setup instructions.

Chat Widget Integration
Chat Widget Integration

Click through a step-by-step, interactive demo walkthrough of Msg91, powered by Supademo.

https://app.supademo.com/embed/cmb23lv311wt1ppkp4x26reow?embed_v=2

Chat Widget Integration
Jul 28, 2025