Instagram Integration
Refer to the video guide below to learn how to integrate your Instagram inbox with Hello.
Follow the step-by-step instructions to start receiving and managing all messages from Instagram directly within your Hello dashboard.
▶️ Watch the video guide below for complete setup instructions.
Refer this Help Doc to configure the inbox level settings
On Hello if you get the error : Access token has expired, page might be removed from the app, please re-integrate the page again.
To solve this you just need to click on the Re-Integrate option and complete the steps to reintegrate the inbox, it will solve your issue.
Character Limit for Instagram Messages
Instagram has specific character limits for certain message fields. Because of these platform-level restrictions, the content displayed in Hello Inbox may differ from what is ultimately displayed on Instagram.
If the message exceeds Instagram's supported character limits, Hello may display the complete message in the Hello Inbox, while Instagram may display only the trimmed portion of the message.
Instagram supports the following character limits:
Field | Character Limit |
|---|---|
Title | 80 characters |
Subtitle | 80 characters |
Button Title | 20 characters |
Note: This limitation is imposed by Instagram's character limits and is applicable when sending messages containing these fields.