Facebook Integration

Msg91 Help Doc

Hello Contact Center

Integrate Communication Channels In Hello

Refer to the video guide below to learn how to integrate your Facebook inbox with Hello.
Follow the step-by-step instructions to start receiving and managing all messages from Facebook directly within your Hello dashboard.
▶️ Watch the video guide below for complete setup instructions.

 

If you encounter the 'Embedded Browser Disabled' error during the integration of the Facebook inbox into the Hello Mobile App, please follow the steps below to resolve the issue.

1. Open the Facebook app on your Android device and tap the “Menu” button at the top right corner..

2. Select “Settings and Privacy” and then “Settings”.

3. Select option "Media".

4. Find the option “Open links in external browser”, turn it on and you’re done!

Hello Facebook Inbox Error

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Integrating the Hello chat widget into your Facebook page allows you to handle and manage your page's user queries directly with Hello.

1. Log in to your Facebook account and open the Facebook Page. If not, create a Page on Facebook.

2. Log in to your MSG91 account and goto Hello.

3. Navigate to Manage > All inboxes > Create inbox > Facebook

Click on create now, if asked to enter a username and password then enter your Facebook credentials and click Log in.

If already logged into Facebook, continue as your account.
Select the page you want to integrate with Hello.

4. The Page name will be visible in the list of Facebook inboxes.

5. Now, open your Facebook account and search for the integrated page. Send a message.

6. The message sent on the page would be shown on HELLO in a new channel. If the user already has an existing conversation, then it would be shown in the previous channel.

How to do Facebook Integration with Hello

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