Hello Home Page Overview

When you first enter the Hello Contact Center, the screen is organized into three horizontal sections, each designed to streamline your support workflow:

1️⃣ Navigation Menu (Left Panel)

Located on the left side, this vertical menu allows you to quickly navigate across key modules. It’s divided into the following sections:

• Chats – View and manage all ongoing conversations.

• Filters – Apply filters to sort tickets by channel, agent, priority, and more.

• Analytics – Access performance metrics, response times, resolution rates, and other insights.

• Manage – Configure user roles, teams, channels, chatbot settings, and more.

2️⃣ Ticket Panel (Middle Section)

This is the central area displaying all incoming tickets from your connected communication channels — including WhatsApp, email, Instagram, and others.
Tickets are organized by status:

• Open – Tickets that need attention.

• Snoozed – Temporarily paused tickets.

• Closed – Resolved or completed tickets.

3️⃣ Chat Window (Right Panel)

This dedicated section opens a detailed view of each selected ticket. Here, agents can chat with users, view message history, and access quick actions like assigning, tagging, or replying with saved responses.
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Getting an error of You do not have enough permission to perform this task in Hello?
If you are added as a user in the MSG91 account, then you may get this error because in the user rule of user they do not have access to view the client information.

In order to fix the issue, you can create a customized rule in the user section: https://msg91.com/help/more/rules-and-permission.