Hello Home Page Overview

When you first enter the Hello Contact Center, the screen is organized into three horizontal sections, each designed to streamline your support workflow:

1️⃣ Navigation Menu (Left Panel)

Located on the left side, this vertical menu allows you to quickly navigate across key modules. It’s divided into the following sections:

• Chats – View and manage all ongoing conversations.

• Filters – Apply filters to sort tickets by channel, agent, priority, and more.

• Analytics – Access performance metrics, response times, resolution rates, and other insights.

• Manage – Configure user roles, teams, channels, chatbot settings, and more.

2️⃣ Ticket Panel (Middle Section)

This is the central area displaying all incoming tickets from your connected communication channels — including WhatsApp, email, Instagram, and others.
Tickets are organized by status:

• Open – Tickets that need attention.

• Snoozed – Temporarily paused tickets.

• Closed – Resolved or completed tickets.

3️⃣ Chat Window (Right Panel)

This dedicated section opens a detailed view of each selected ticket. Here, agents can chat with users, view message history, and access quick actions like assigning, tagging, or replying with saved responses.