How to start WhatsApp Coexistence with MSG91

What is WhatsApp Coexistence:
WhatsApp Coexistence is a revolutionary WhatsApp Business feature that lets you run your WhatsApp Business App and WhatsApp API together. This means you can chat personally with customers on your WhatsApp Application while automating campaigns, notifications, Chatbots and more integrations and automations with MSG91 simultaneously —all from a single WhatsApp number.
Conditions that needs to be fulfilled to start the WhatsApp Coexistence for your WhatsApp Business Number:
The WhatsApp number should be on WhatsApp Business App, not on simple WhatsApp Application.
There must be some activities (conversations with customers over that WhatsApp Business App - minimum of 30 days) related to the business in that WhatsApp Business Application to start/connect the WhatsApp Number for the WhatsApp Coexistence.
WhatsApp Coexistence Pricing:
Mobile App replies to user-initiated chats remain free.
For WhatsApp Bulk Messaging the same as Meta’s pricing no mark up margin added- https://msg91.com/pricing/whatsapp
For 2 way Communication (Contact Centre Solution )and AI Chatbots : https://msg91.com/pricing/hello
Here are the steps to start the WhatsApp Coexistence:
Check the Video: 
Step By Step Process to set up the WhatsApp Coexistence:
Open your MSG91 panel- Go to WhatsApp - Click on “Add Number”
Follow the ES process(Select the business portfolio- at the time of adding the setup - select the option: Connect your existing WhatsApp Business App
Enter the number with the Country Code.
After adding the number, when you click on next a window will open with a QR Code:
Now you have to use your WhatsApp Business App to do the further process:
Open your WhatsApp Business App.
Option 1: Look for message from Facebook Business Account and tap “Connect”
Option 2: -Click on the 3 dots on top right corner and select Settings or Menu
                -Select Account and select Business Platform.
                -Choose - Share the chat history.
                -Copy the access code from the screen and enter when prompted.
Now again go back to the MSG91 panel and connect further..
Congratulations! now you are ready to start using the WhatsApp Business App and WhatsApp Business API together.
-Now you can handle the 1:1 Chats , Story Updates and Community Conversations through WhatsApp Business App through your phone.
-And to use Automations and Bulk Messaging through WhatsApp you can use MSG91 panel.
Use the below links to start your WhatsApp Journey with MSG91:
https://msg91.com/help/whatsapp/how-to-begin-with-whatsapp
https://msg91.com/help/whatsapp/how-to-create-a-template-for-whatsapp
https://msg91.com/help/whatsapp/whatsapp-subscription
 2 Way Communication, Customer Support Platform and AI ChatBots
https://msg91.com/help/hello-contact-center
https://msg91.com/help/hello-contact-center/chatbots-in-hello
Limitation of WhatsApp Coexistence:
- If your are using WhatsApp Coexistence, then you wont be eligible for MM Lite Onboarding.
(MM Lite: MM Lite is Meta’s optimized API focused on ensuring a high delivery rate for marketing messages. It is designed for bulk messaging, achieving faster and more reliable message delivery.)
Feature / Option
Before Coexistence (Business App only)
After Coexistence (Business App + Cloud API)
Edit / Delete Messages
Allowed to edit or delete (revoke) for everyone in 1:1 chats
❌ Disabled – cannot edit or revoke messages
Disappearing Messages
Available in 1:1 and groups
❌ Disabled for 1:1 chats
View-Once Media (photos/videos/voice)
Available
❌ Disabled for 1:1 chats
Live Location Sharing
Can share in 1:1 / group
❌ Disabled for 1:1 chats
Broadcast Lists
Create & send broadcasts
❌ Cannot create new lists, existing become read-only
Group Chats
Fully supported & synchronized
✅ Still usable in App, but ❌ not synced with API
1:1 Chats
Full support
✅ Continue working (mirrored with API, history sync up to 6 months)
Voice & Video Calls
Supported in App
✅ Still supported in App (not via API)
Business Profile (name, catalog, status, website)
Full support
✅ Still available in App (API side separate)
Messaging Tools (labels, quick replies, greeting, away msgs)
Supported
✅ Still available in App (automation/templates via API)
Meta Verified (Blue Tick)
Works if applied in App
❌ Does not transfer automatically to API side
Messaging Limits
Limited (small-scale outreach)
✅ API side supports higher limits (1k+ conv./day if quality met)

Feature / Option	Before Coexistence (Business App only)	After Coexistence (Business App + Cloud API)
Edit / Delete Messages	Allowed to edit or delete (revoke) for everyone in 1:1 chats	❌ Disabled – cannot edit or revoke messages
Disappearing Messages	Available in 1:1 and groups	❌ Disabled for 1:1 chats
View-Once Media (photos/videos/voice)	Available	❌ Disabled for 1:1 chats
Live Location Sharing	Can share in 1:1 / group	❌ Disabled for 1:1 chats
Broadcast Lists	Create & send broadcasts	❌ Cannot create new lists, existing become read-only
Group Chats	Fully supported & synchronized	✅ Still usable in App, but ❌ not synced with API
1:1 Chats	Full support	✅ Continue working (mirrored with API, history sync up to 6 months)
Voice & Video Calls	Supported in App	✅ Still supported in App (not via API)
Business Profile (name, catalog, status, website)	Full support	✅ Still available in App (API side separate)
Messaging Tools (labels, quick replies, greeting, away msgs)	Supported	✅ Still available in App (automation/templates via API)
Meta Verified (Blue Tick)	Works if applied in App	❌ Does not transfer automatically to API side
Messaging Limits	Limited (small-scale outreach)	✅ API side supports higher limits (1k+ conv./day if quality met)