How to start WhatsApp Coexistence with MSG91

What is WhatsApp Coexistence:

WhatsApp Coexistence is a revolutionary WhatsApp Business feature that lets you run your WhatsApp Business App and WhatsApp API together. This means you can chat personally with customers on your WhatsApp Application while automating campaigns, notifications, Chatbots and more integrations and automations with MSG91 simultaneously —all from a single WhatsApp number.

Conditions that needs to be fulfilled to start the WhatsApp Coexistence for your WhatsApp Business Number:

1. The WhatsApp number should be on WhatsApp Business App, not on simple WhatsApp Application.

2. There must be some activities (conversations with customers over that WhatsApp Business App - minimum of 30 days) related to the business in that WhatsApp Business Application to start/connect the WhatsApp Number for the WhatsApp Coexistence.

WhatsApp Coexistence Pricing:

• Mobile App replies to user-initiated chats remain free.

• For WhatsApp Bulk Messaging the same as Meta’s pricing no mark up margin added- https://msg91.com/pricing/whatsapp

• For 2 way Communication (Contact Centre Solution )and AI Chatbots : https://msg91.com/pricing/hello

Here are the steps to start the WhatsApp Coexistence:

Check the Video:

Step By Step Process to set up the WhatsApp Coexistence:

1. Open your MSG91 panel- Go to WhatsApp - Click on “Add Number”

2. Follow the ES process(Select the business portfolio- at the time of adding the setup - select the option: Connect your existing WhatsApp Business App

   

3. Enter the number with the Country Code.

4. After adding the number, when you click on next a window will open with a QR Code:

Now you have to use your WhatsApp Business App to do the further process:

5. Open your WhatsApp Business App.

   Option 1: Look for message from Facebook Business Account and tap “Connect”

   Option 2: -Click on the 3 dots on top right corner and select Settings or Menu

   -Select Account and select Business Platform.

   -Choose - Share the chat history.

   -Copy the access code from the screen and enter when prompted.

6. Now again go back to the MSG91 panel and connect further..

Congratulations! now you are ready to start using the WhatsApp Business App and WhatsApp Business API together.

-Now you can handle the 1:1 Chats , Story Updates and Community Conversations through WhatsApp Business App through your phone.

-And to use Automations and Bulk Messaging through WhatsApp you can use MSG91 panel.

Use the below links to start your WhatsApp Journey with MSG91:

https://msg91.com/help/whatsapp/how-to-begin-with-whatsapp

https://msg91.com/help/whatsapp/how-to-create-a-template-for-whatsapp

https://msg91.com/help/whatsapp/whatsapp-subscription

2 Way Communication, Customer Support Platform and AI ChatBots

https://msg91.com/help/hello-contact-center

https://msg91.com/help/hello-contact-center/chatbots-in-hello

Limitation of WhatsApp Coexistence:

- If your are using WhatsApp Coexistence, then you wont be eligible for MM Lite Onboarding.

(MM Lite: MM Lite is Meta’s optimized API focused on ensuring a high delivery rate for marketing messages. It is designed for bulk messaging, achieving faster and more reliable message delivery.)