Unlinking Your WhatsApp Number from MSG91

If you are considering deleting a WhatsApp number from MSG91, please read this carefully before proceeding.

Important Notes

1. Deleting the number from MSG91 does not impact your integration with Meta.

   • During onboarding, you assigned MSG91 and Haptik as partners. This allows us to submit messages on your behalf to Meta using a credit line.

   • The credit line used is “Jio Haptik Credit Line”, which is tied to the WABA.

2. Impact of Removing MSG91 Access

   • If you remove MSG91 as a partner from your Meta Business account, we will no longer be able to manage the number.

   • Any active subscriptions, templates, or message submissions via MSG91 will stop.

3. Migrating the Number to Another Vendor or Directly to Meta

   • Because your WABA was created using our credit line, you cannot simply remove it while retaining the same WABA.

   • If you wish to migrate the number to another vendor or manage it directly with your own Meta credit card, you must first turn off 2-Factor Authentication (2FA):
     How to Turn Off 2FA

   • After disabling 2FA, migrate the number to a different WABA.

Steps to Remove MSG91 as a Partner in Meta Business

You can remove MSG91’s partner access directly from your Meta Business account. Follow the official guide here:
Meta Help – Remove Partner Access

Summary of Steps:

1. Log in to your Meta Business Manager.

2. Go to Business Settings → Accounts → WhatsApp Accounts.

3. Select your WABA number.

4. Click Partners.

5. Remove MSG91 (and Haptik) from the partner list.

Once done, MSG91 will no longer have access to manage your number.

Cancel WhatsApp Subscription in MSG91

After removing partner access and/or migrating the number:

• Log in to your MSG91 account.

• Follow this guide to cancel your WhatsApp subscription:
  Cancel WhatsApp Subscription

This ensures you will not be charged again for the number.

✅ Key Takeaways

• Removing the number from MSG91 does not break the WABA integration with Meta.

• MSG91 cannot manage the number after partner access is removed.

• To migrate to a new WABA or vendor, disable 2FA and migrate first, then cancel your MSG91 subscription.