Flows in MSG91 Chatbots

MSG91 Chatbots let you build multiple flows inside a single bot and connect them seamlessly. Follow the steps below to create and manage flows:

Step 1: Access the Flow Builder

1. Go to your MSG91 Bot.

2. Click on the blue Create Flow button at the top-right corner.

Step 2: Name the Flow

• Give your flow a unique name for easy identification.

• You’ll see two types of flows available:

1. Order-based Flow

   • Used after a catalog payment in WhatsApp.

   • Ideal for sending order confirmation messages and sharing transaction details.

2. Fallback Flow

   • Triggered when the bot doesn’t understand the user’s input.

   • Helps avoid dead ends in conversations.

⚡ Note: If you wish to make a simple flow (neither order-based nor fallback), simply do not select any option here.

Step 3: Add Intents

• Intents decide which flow should be triggered based on a user’s message.

• Options available:

  • Add Keywords: Use multiple keywords to trigger the flow.

  • Case Match: Make the intent case-sensitive.

  • Regex Match: Use Regular Expressions to capture specific patterns (e.g., PAN card format).

Step 4: Handle Interruptions (Enable Interrupt)

• The Enable Interrupt option allows the bot to switch to a different path even while a flow is already running.

Example:
Suppose the bot asks: “Which city do you live in?”
It provides 3 button options: Indore, Delhi, and Mumbai.

• If the user selects Indore, the bot continues with the questions set after the Indore node.

• But if the user later goes back and selects Delhi, the bot will immediately switch and continue with the Delhi flow instead.

👉 With Enable Interrupt ON, your bot can handle such changes smoothly and adjust to the new path without breaking the conversation.

Step 5: Set Nudges

• Configure Nudge Messages to re-engage users.

• You can:

  • Add a custom message,

  • Define the number of times it should be sent,

  • Set a delay between nudges.

✅ Summary

With these settings, you can design flows that are simple or advanced, depending on your needs.
MSG91 Chatbots make it easy to build and manage conversations without writing a single line of code.

In case of any queries, kindly drop an email at [email protected]