Msg91 Help Doc
Hello Contact Center
Getting Started with Hello

Getting Started with Hello

🎥 Watch the Intro Video

Kickstart your Hello journey with a quick 2-minute overview of its features and setup process.

▶ Watch Introductory Video →


Your 5-Step Quick Start Checklist

1. Connect Your Channels

Integrate voice (IVR), Email, WhatsApp, Instagram, Facebook, Twitter, and website live chat into one inbox.

Integration Guide →

2. Explore the Hello Interface

Get familiar with the Inbox, Tickets, Analytics Dashboard, and Chatbots panel.

UI Overview →

3. Configure Inbox Settings

Assign agents, set workflows, and automate responses.

Inbox Setup →

4. Track Performance with Analytics

View ticket trends, response rates, and team performance with the smart dashboard.

Analytics Guide →

5. Set Up AI Chatbots

Deploy ready-made chatbot templates or create custom flows for automation.

Chatbots in Hello →


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