How to send WhatsApp Messages

To send WhatsApp from MSG91 panel make sure to integrate the number on MSG91 panel.

Send WhatsApp:

On the dashboard click on WhatsApp.

On the left-hand side menu, click on “Send WhatsApp” to access the section for sending messages via your approved templates.

Sending WhatsApp Messages – Options Overview

When you click on “Send WhatsApp”, a pop-up will appear showing you three options to send WhatsApp messages:

1. Manually
   Send a single WhatsApp message by entering the recipient's number and selecting the desired template. Ideal for quick, one-on-one communication.

2. Segmento
   Send messages to a specific user segment based on filters or conditions set within MSG91's Segmento module. Useful for targeted or behavior-based campaigns.

3. CSV Upload
   Bulk-send WhatsApp messages by uploading a CSV file with multiple contacts and variables. Perfect for mass communication with personalized content.

   

   
   1. Steps to Send WhatsApp Message via CSV File

   1. Go to "Send WhatsApp"
      Click on the "Send WhatsApp" option from the left-hand side menu.

   2. Choose the "CSV" Option
      In the pop-up, select "CSV" as your sending method.

   3. Download Sample CSV Format
      Click on “Download Sample” to get the correct format for uploading. This ensures the file structure matches the template requirements.

   4. Fill in the CSV File

      • Add the recipient mobile numbers with Country Code.

        Note: If the mobile numbers are entered without a country code, the submission and credit deduction will be based on the country detected from the number’s starting digits (e.g., 91xxxxxxxxxx for India).

      • Enter variable values exactly as required by your selected template (e.g., name, date, order ID).

   5. Upload the CSV File
      Upload the filled CSV by clicking the “Choose File” or “Upload” button.

   6. Select the Template
      Choose the WhatsApp template you want to send.

   7. Preview & Review
      Once uploaded, preview the mapped data. Check for accuracy.

   8. Click "Review & Send"
      After verifying the details, click “Review & Send” to initiate the message sending process.

   
   
   
   

   
   2. If you want to send the template message manually, click on the "Manually" option.

   
   -In the "To" section, enter all the mobile numbers you wish to send the template to.

   -You can separate multiple numbers using commas.

   -You can add up to 1,000 numbers in a single submission.

   -Next, select the phone number from which you want to send the template.

   Note: If the mobile numbers are entered without a country code, the submission and credit deduction will be based on the country detected from the number’s starting digits (e.g., 91xxxxxxxxxx for India).

-Select the template you wish to send to the users.
-In the Variable Mapping section, fill in the variable values as defined in your template.

-If your selected template includes a catalog, make sure to fill in all the required fields such as variables, Catalog ID, and Product details to ensure proper delivery of the message.

Click on review and send after entering all the details.

If you want to send the template using Segmento:

-Click on the “Segmento” option in the pop-up. Select the desired Segmento list to target users based on predefined filters or conditions.

-Then, choose the template, map the variables if required, and proceed to send.

Click on review and send after entering all the details.

Frequently Asked Questions

How can I send a WhatsApp message using MSG91?

To send WhatsApp message using MSG91, you need to generate an authentication token, configure your WhatsApp Business API template, and make a POST request using their documented endpoint.

Do I need a WhatsApp Business Account to use MSG91’s WhatsApp?

Yes, you must have a verified WhatsApp Business Account connected to your MSG91 dashboard in order to send messages through the API.

What are the prerequisites to use MSG91 WhatsApp?

You need an active MSG91 account, WhatsApp Business approval, approved message templates, and access to the API key/token.

Can I send bulk WhatsApp messages with MSG91?

Yes, MSG91 supports sending bulk WhatsApp messages using its CSV, provided the message templates are pre-approved by WhatsApp.

Is it possible to send media (images, PDFs) via MSG91 WhatsApp?

Yes, MSG91 allows sending rich media messages including images, PDFs, and other file formats via their WhatsApp.

Are there any message limits or restrictions?

Message limits depend on WhatsApp’s tier system and your business verification level. MSG91 adheres to those limits and helps you scale based on compliance.