WhatsApp Icebreakers and Commands

Step 1 - Open Msg91 dashboard and Click on Whatsapp
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​Step 2 - Number section will open. Click on 3 Dots under Action tab on your chosen number from right side.

​Step 3 -  After clicking on 3 dots, a dialog box will appear, Choose the appropriate option.

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Whatsapp Icebreaker

Ice Breakers are interactive text options that appear in a WhatsApp conversation when a user chats with you for the first time. These customizable prompts, can guide users towards specific actions or services.
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How to configure?

Once you have clicked on ‘Icebreakers’ you can enable the ‘Welcome Message’ toggle

We can add upto 4 icebreakers.

Icebreakers give customers an idea of our services. For example, a clothing store can have icebreakers like “brands on discounts” or “trending fashion” for customers to start a conversation.
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Whatsapp Commands 

Commands are text strings that WhatsApp users can see by typing a forward slash in a message thread with your business.

You can define up to 30 commands. 

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How to configure?

"Go to the 'Commands' section and click 'Add Commands'. You can create up to 30 custom commands. Give each command a clear name and a helpful description. A preview of your command will appear on the right side of the screen as you type."

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​Each command consists of a command word and a hint. For example, you can create a command like '/suggest places to visit in monsoon'. The command word is '/suggest' and the hint is 'places to visit in monsoon'