Is Segmento microservice and Hello microservice linked?

Yes — Segmento and Hello microservices are linked.

Here’s how the linkage works in simple terms:

• For every ticket created in Hello, a contact is automatically created in Segmento.

• Because of this dependency, having an active Segmento subscription is mandatory to use Hello.

• The good news is that you do not need a paid Segmento plan for this.

  • You can opt for the Free Segmento plan, which allows unlimited contact creation, and that is sufficient to use Hello without any restriction.

So, in short:
👉 Hello cannot function without Segmento, but
👉 The free Segmento plan is enough if your use case only requires contact creation.