Display Name Settings

The Display Name setting allows you to control what name is shown to your users during conversations, offering flexibility in how your brand communicates.

📍How to Access Display Name Settings:

1. Go to the Manage section.

2. Click on All Inboxes.

3. Locate the inbox and click on the three dots beside it.

4. Select Display Name from the dropdown menu.

🧾 Available Display Name Options

You can choose from the following options for how names are displayed to your users:

1. Member’s Name

   • Displays the actual name of the agent handling the conversation.

2. Assignee (Team or Agent Name)

   • Shows either the assigned agent's name or the team name, depending on assignment.

3. Custom

   • Allows you to set a custom display name (e.g., "Support Team," "Bot Assistant").

   • A text field will appear to input your preferred name.

4. None

   • No display name is shown to the user.

✅ Use Cases

• Maintain brand consistency by using a custom name like “Team Hello.”

• Improve personalization by showing the agent’s actual name.

• Provide anonymity when needed by selecting “None.”

Once selected, click Update to save the setting.