Display Name Settings

The Display Name setting allows you to control what name is shown to your users during conversations, offering flexibility in how your brand communicates.

1. Go to the Manage section.

2. Click on All Inboxes.

3. Locate the inbox and click on the three dots beside it.

4. Select Display Name from the dropdown menu.

You can choose from the following options for how names are displayed to your users:

1. Member’s Name

   • Displays the actual name of the agent handling the conversation.

2. Assignee (Team or Agent Name)

   • Shows either the assigned agent's name or the team name, depending on assignment.

3. Custom

   • Allows you to set a custom display name (e.g., "Support Team," "Bot Assistant").

   • A text field will appear to input your preferred name.

4. None

   • No display name is shown to the user.

• Maintain brand consistency by using a custom name like “Team Hello.”

• Improve personalization by showing the agent’s actual name.

• Provide anonymity when needed by selecting “None.”

Once selected, click Update to save the setting.