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Voice Bot In Hello

Voice Bot In Hello

Voice Bot – Overview, Activation, and Use Cases

What is a Voice Bot?

A Voice Bot is an AI-driven assistant that interacts with users through voice input and output, providing a conversational experience similar to speaking with a human. MSG91’s Voice Bot leverages the intelligence of ChatGPT and adds voice capabilities to deliver seamless, hands-free interactions.
This feature is designed to enhance customer experience by making conversations faster, more natural, and more accessible—especially in mobile or on-the-go scenarios.Key Benefits

  • Voice-Enabled Convenience: Allows users to interact without typing, improving accessibility and ease of use.

  • Faster Interactions: Voice input speeds up user queries and bot responses.

  • Human-Like Experience: Enhances engagement through natural, conversational flow.

  • Improved Accessibility: Supports users with visual or physical limitations.

  • Effortless Setup: Simple to activate with just one toggle during bot creation.

How to Enable the Voice Bot?

To activate the Voice Bot feature in MSG91:

  1. Go to the Bot Section panel in your MSG91 dashboard.

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  2. Select Agentic AI as your bot type.

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  3. Enter your company name, description, system prompt or instructions as you would for any ChatGPT bot.

  4. Enable the Voice Bot by switching the toggle ON during setup.

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  5. Save configuration and click on Deploy Bot.

Once enabled, the voice interaction layer is automatically added to your ChatGPT bot on the chat widget—no additional integration needed.

Availability

  • Platform: Currently available only through the Chat Widget.

  • Compatibility: Supports bots built using the Agentic AI [ChatGPT] model only.


The Voice Bot supports a variety of real-time conversational needs across industries:
Ecommerce

  • Enhance product discovery and support through hands-free voice queries.

  • Assist users with product availability, sizing, or return policy information.

Customer Support

  • Offer spoken support for common queries, improving resolution time and accessibility.

  • Enable faster query resolution without requiring typing.

Healthcare

  • Provide appointment scheduling, doctor availability, and general guidance through voice interaction.

  • Ideal for patients on-the-go or with limited screen access.

Education

  • Allow students to access course information, deadlines, and study material vocally.

  • Useful for mobile learners and hands-free environments.

Logistics

  • Help field staff get route updates, delivery details, or issue reports without needing to type.

  • Ensures efficiency during transit or operations.

Banking & Finance

  • Deliver account information, policy details, and service updates via voice.

  • Improve customer engagement by reducing friction in information retrieval.

Accessibility

  • Enable inclusive digital experiences for users with visual or mobility impairments.

  • Supports ADA and accessibility compliance in digital interactions.

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