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How to remove my number from WhatsApp from MSG91?

  1. We would first like to understand the reason for removing the WhatsApp number. If you are facing any service-related issues, please share the details so that we can assist you.

  2. If you have integrated the WhatsApp Business API but still wish to use the same number on your phone, we have a solution for this. By using the WhatsApp Business App, you can use the number on your phone while also continuing to send messages via APIs. You can simply add the number again through WhatsApp Business (Co-Ex Onboarding).

  3. If you wish to migrate the number to another platform, there is no need to delete the number from MSG91. You can simply disable 2FA and proceed with the migration. Additionally, please cancel your subscription plan on MSG91 to ensure that you are not charged further.

  4. If you intend to use the number for personal purposes, you can cancel your submission and start using the number directly on your phone.

Note: In all the above scenarios, there is no requirement to delete the WhatsApp number from MSG91. Please note to cancel the subscription to avoid any charges.