How To Send RCS Messages

Send RCS messages:

On the dashboard click on RCS.

On the left-hand side menu, click on “Send RCS” to access the section for sending messages via your approved templates.

Sending RCS Messages – Options Overview

When you click on “Send RCS”, a pop-up will appear showing you two options to send RCS messages:

1. Manually
   Send a single RCS message by entering the recipient's number and selecting the desired template. Ideal for quick, one-on-one communication.

2. CSV Upload
   Bulk-send RCS messages by uploading a CSV file with multiple contacts and variables. Perfect for mass communication with personalized content.
   

Step 1.  To Send RCS Message via CSV File

1. Go to "Send RCS"
   Click on the "Send RCS" option from the left-hand side menu.

2. Choose the "CSV" Option
   In the pop-up, select "CSV" as your sending method.

3. Fill in the CSV File

• Add the recipient mobile numbers with Country Code.

  Note: If the mobile numbers are entered without a country code, the message get failed (e.g., 91xxxxxxxxxx for India).

• Enter variable values exactly as required by your selected template (e.g., name, date, order ID).

4. Upload the CSV File
   Upload the filled CSV by clicking the “Choose File” or “Upload” button.

5. Select the Project ID and Template
   Choose the RCS project id and template you want to send.

Preview & Review
Once uploaded, preview the mapped data.

Click "Review & Send"
After verifying the details, click “Review & Send” to initiate the message sending process.

Step 2. To Send RCS Message via Enter Manually

• Enter all the mobile numbers you wish to send RCS.
  Enter the mobile numbers with country code (e.g., 91xxxxxxxxxx for India).

• You can separate multiple numbers using commas.

• You can add up to 1,000 numbers in a single submission.

Next, select the project id and the template which you want to send.

-Click "Review & Send"

Note:
1. If the mobile numbers are entered without a country code, the message get failed. (e.g., 91xxxxxxxxxx for India).

2. RCS has a 30-day retry window, so the message will remain in the queue for an extended period.
   
   

Chargeable Events for RCS:

We will charge only in the following cases:

• Sent

• Delivered

• Read

Note on “Sent” Status:
When an RCS message shows as Sent, it means it has reached the user’s RCS app, but the user’s phone might be temporarily offline (for example, their internet is off), the message will be automatically delivered once the device reconnects. hence, it is a valid chargeable event.