Connections

The API Node allows seamless integration with third-party services directly from your chatbot flow. This is useful for pulling data, submitting information, verifying user inputs, and much more — all without leaving the chatbot environment.

📌 What is the API Node?

The API Node enables your chatbot to make external API calls. You can:

• Import a cURL command directly.

• Or, manually configure the request by adding:

  • URL

  • HTTP Method (GET, POST, PUT, PATCH, DELETE)

  • Headers

  • Query Parameters

  • Request Body (in JSON, FormData, etc.)

• Capture the API Response and store values in Custom Variables for use in later steps.

  

🛠 How to Use the API Node

1. Add an API Node

• From your bot flow, drag and drop the API Node.

• Click to configure it.

2. Choose Your Setup Method

You can either:

• 🔄 Import cURL Command
  Paste the cURL request copied from any API documentation or Postman. The system will auto-fill all necessary fields.

  OR

• ✍️ Manually Configure API

  • URL: Enter the endpoint.

  • Method: Select the HTTP method (GET/POST/etc.).

  • Headers: Key-value pairs (e.g., Authorization: Bearer <token>).

  • Query Parameters (optional): Add parameters like ?user_id=123.

  • Request Body (optional): Enter payload in JSON or form format.

3. Test the API Call

• Click "Get Response" to test the call.

• Review the response.

• Click on Save

4. Map Response to Custom Variables

• Select parts of the response you want to store.

• Assign them to custom_variables like user_name or order_status.

5. Connect Next Steps

• Use conditions or message cards based on API response.

• Proceed with further actions like displaying info, asking for next steps, or submitting another request.

🔄 Example Use Cases

🛍 E-Commerce Bot

• Fetch product details or inventory availability.

• Place an order and fetch order confirmation.

🔧 Technical Support Bot

• Validate device warranty using serial number.

• Create a ticket via CRM integration.

📦 Logistics Bot

• Track shipment using a tracking number.

• Pull delivery status updates from third-party APIs.

🏦 Banking/Finance Bot

• Fetch account balance or transaction history.

• Submit loan or credit card application details.

💡 Pro Tips

• Always test your API with real data before going live.

• Use error handling by checking for failed responses and guiding the user accordingly.

• Store frequently accessed API responses in variables to reduce repeated calls.

❓ Need Help?

If you're unsure how to structure your request or parse the response, reach out to our support team at

[email protected]