WhatsApp Prepaid Balance and Auto Renew

WhatsApp Prepaid Balance – MSG91

• MSG91 uses a prepaid model for WhatsApp messaging.

• You must add credits in advance to your WhatsApp subscription to start sending messages.

• The prepaid balance is reserved only for WhatsApp.

• You can recharge this balance from your MSG91 wallet to a specific WhatsApp subscription.

• Credits are deducted based on:

  • Type of conversation (Marketing, Utility, or Authentication)

  • Recipient's country

• If not used, the balance will carry forward to the next month.

• You can monitor usage and remaining balance directly from your MSG91 dashboard.

How to Add Prepaid Balance for WhatsApp Services in MSG91

• Log in to your MSG91 account and navigate to the WhatsApp section from the dashboard.

• Click on the Upgrade option and then select Add Fund.

• Click on Add Fund to Wallet to begin the recharge process.

• Enter the desired recharge amount that you wish to add to your wallet and then click on Proceed to Pay to complete the payment.

Once the payment is successfully processed and the funds are added to your wallet, you will be able to allocate the required funds against the WhatsApp number. This ensures that your WhatsApp services continue seamlessly without any interruptions.

How Auto-Renewal Works:

• To avoid service interruptions due to low prepaid balance, you can enable Auto-Renewal for your WhatsApp subscription.

• Click on the pen icon to enable auto-recharge.

• When enabled, your prepaid balance will be automatically topped up once it falls below the specified threshold amount.

• This ensures that your WhatsApp services remain uninterrupted.

​What is threshold limit

The threshold amount is the minimum balance required in a prepaid account. If the remaining balance drops below the limit, the account automatically recharges with a set amount to ensure its stays funded enough, This prevents any problem caused by running out of balance.

​From the options given below, you can add the threshold amount which will be the minimum amount and recharge of amount which you will add to "recharge amount "
and this is how you can add prepaid balance to the wallet.

You can check your remaining WhatsApp balance here.

After clicking "Show Details", a pop-up will appear as shown below.