WhatsApp Prepaid Balance and Auto Renew

WhatsApp Prepaid Balance – MSG91

• MSG91 uses a prepaid model for WhatsApp messaging.

• You must add credits in advance to your WhatsApp subscription to start sending messages.

• The prepaid balance is reserved only for WhatsApp.

• You can recharge this balance from your MSG91 wallet to a specific WhatsApp subscription.

• Credits are deducted based on:

  • Type of conversation (Marketing, Utility, or Authentication)

  • Recipient's country

• If not used, the balance will carry forward to the next month.

• You can monitor usage and remaining balance directly from your MSG91 dashboard.

How to Add Prepaid Balance for WhatsApp Services in MSG91

• Once you subscribe to WhatsApp services, you will see the option to add prepaid balance in your MSG91 dashboard.

• Click on the ‘+’ (plus) icon to add credits specifically for WhatsApp usage.

• A pop-up will appear where you can enter the amount you want to add.

• The added balance is reserved exclusively for WhatsApp services.

• Refer to the screenshot below for guidance on where to locate and add the prepaid balance.

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How Auto-Renewal Works:

• To avoid service interruptions due to low prepaid balance, you can enable Auto-Renewal for your WhatsApp subscription.

• Click on the pen icon to enable auto-recharge.

• When enabled, your prepaid balance will be automatically topped up once it falls below the specified threshold amount.

• This ensures that your WhatsApp services remain uninterrupted.

​What is threshold limit

The threshold amount is the minimum balance required in a prepaid account. If the remaining balance drops below the limit, the account automatically recharges with a set amount to ensure its stays funded enough, This prevents any problem caused by running out of balance.

​From the options given below, you can add the threshold amount which will be the minimum amount and recharge of amount which you will add to "recharge amount "
and this is how you can add prepaid balance to the wallet.

You can check your remaining WhatsApp balance here.

After clicking "Show Details", a pop-up will appear as shown below.