Non-Catalog Payments in MSG91 Chatbots

The Payment Node enables you to collect payments directly in WhatsApp conversations without needing a product catalog.
You can insert this node at any point in your chatbot flow to request and process payments.

Prerequisite:
The WhatsApp number used in the bot must be integrated and enabled for payment functionality. Refer to the help docs for Razorpay and PayU gateway setup.

Node Creation

When adding a Payment Node in your chatbot flow:

1. Select Integrated WhatsApp Number

• Choose a WhatsApp number from the dropdown that has payment functionality enabled.
  

• ⚠️ Ensure the conversation with your users happens on the same number you select.
  

2. Select Payment Method

• Choose from available payment gateways (e.g., Razorpay, PayU).
  

• Only supported gateways for the selected number will appear in the dropdown.
  

3. Add Payment Message Content

Customize the payment message shown to users:

Node Connectors

The Payment Node comes with two connectors:

• Next Connector → Triggers when a payment is completed successfully.

  • Use it to send confirmation messages or continue the flow after payment.
    

• Interrupt Connector → Triggers if the user sends another message before completing the payment.

  • Use it to guide users back to the payment step or handle alternate actions.
    

How It Works for Users

1. The bot displays a payment request message in WhatsApp.
   

2. The user clicks the payment option and completes the transaction via the configured gateway.
   

3. The chatbot automatically:
   

   • Proceeds to the Next connector if the payment succeeds.
     

   • Proceeds to the Interrupt connector if the payment is abandoned or interrupted.
     

Notes

• The Payment Node is designed for non-catalog/custom payments.
  

• Only one payment method per node can be used.
  

• Ensure your payment gateway integration is completed before adding this node.
  

• In case of any queries or support reach out to us at [email protected]