Follow the steps below to create your Agentic AI GTWY chatbot in Hello:
#Step 1: Create a New Bot
Go to Hello → Bot
Click on Create Bot
#Step 2: Configure Basic Details
Enter the Bot Name
Add a Description
Set the Display Name
Select the bot type as Agentic AI (by GTWY) then Save it.
#Step 3: Add Business Context
Provide essential information to guide the AI:
Company Name
Company Information
Instructions
Bot-specific Instructions
#Step 4: Configure LLM Models
Choose and configure the preferred LLM model
Optimize based on your use case (speed, accuracy, cost)
#Step 5: Connect Apps & Integrations
Connect external apps and APIs
Enable automation of workflows
Allow the bot to fetch and update real-time data
#Step 6: Add Agents & Knowledge Base
Add Agents to handle specific or complex tasks
Create a Knowledge Base with:
Documents
FAQs
Policies
#Step 7: Set Memory Context
Define what the AI should remember
Store preferences, past interactions, or important context
#Step 8: Customize Settings
Configure tone (formal, friendly, etc.)
Define response style and behavior
#Step 9: Version Management
Create and manage different versions of your bot
Track improvements and changes over time
#Step 10: Test Your Bot
Run test cases
Validate responses and actions
Refine instructions and configurations
#Step 11: Publish the Bot
Once testing is complete, publish your bot
Start using it across your workflows and channels