Overview

DLT Registration

Step by Step Guide to implement DLT in SMS

Required Documents - DLT Registration

DLT Process

DLT Premium Support

DLT Header Registration | Process Manual | SmartPing

Get Approval for your SMS Content on DLT Platform

DLT Consent Template Registration

How to add PE-TM Chain on MSG91

CTA Whitelisting | FAQs

CTA Whitelisting Solution for Redirecting URL

Error Description- SMS not Matched with DLT Template.

Check your SMS API and DLT Parameters

DLT key points for B2B platforms

DLT Template Scrubbing / Filtering Rules

Map your DLT Entity (PE) Id with DLT approved Header (Sender Id)

Export Approved Templates from DLT Portal

Map SMS Content Template on MSG91 API/Panel

Error Description- 211- Template Id Missing

DLT Consent Process

Map approved DLT Template Id with respective Flow Id on MSG91 panel

Header Template Verification

Entity Registration on DLT Platform

Error Description- Template Id not found on DLT

Find your DLT Entity (PE) ID

FAQ- DLT Consent Process

DLT Content Template FAQs

DLT | FAQs

Error Description- Header/Sender Id not Associated with the DLT Template

DLT Entity Process | Post Entity ID Received

DLT Debugging Checklist

Apply Consent Template | DLT

How to use DLT AI and what is the use of DLT AI

How to Whitelist URLs and Callback Numbers on DLT

DLT registration vilpower

PE-TM Chain Binding on DLT

Suffix in SMS Sender Id

Transition of DLT Account from PingConnect (QTL) to SmartPing (STPL)

New PE–TM Chain Limits by Vi DLT

Text SMS

Step-by-step process to configure SMS

What is the difference between the Transactional, Promotional, and SendOTP routes?

How to send SMS from my MSG91 dashboard?

How to search the templates

Where to find my Template ID for MSG91 API?

What is a request ID and where can I get it?

Where can I check the SMS delivery reports?

I am unable to see the delivery report of the failed API. Where can I find them?

How to delete/cancel the scheduled SMS?

How to send encrypted SMS?

What does a flash SMS mean? How is it different from the regular SMS?

What is a .csv file?

How can I check my balance?

How to manage SMS Template Drafts

Schedule SMS in new dashboard & API:

Play the SMS requests paused due to the error 301

Why Single and Double Decoding is required

Custom SMS Sender Tutorial: Sending Personalized Messages at Scale

Auto export reports for all the services on FTP

Error: Country Code Blocked

How to send SMS using an Excel file from the Send SMS option?

How to send SMS to the group?

Why am I unable to send an SMS with the content of my choice? I get demo content repeatedly.

How do switch routes for sending SMS from the dashboard?

What is an SMS campaign, its uses, and how to delete the old campaign name?

How to send International SMS?

How can I convert my Excel file to CSV?

DND Error while send Transactional or OTP messages

How to send + sign in SMS from API?

My account status is in the demo, what can I do to make my account live?

How to use MSG91 SMS Connector for MoEngage:

What is Unicode and which characters come under Unicode?

How can you add/remove a signature along with the SMS?

How to send Unicode custom SMS by CSV?

How to add emojis or send messages in other languages (except English)?

How to Check Balance in MSG91

How can I load my previous message?

How to resend SMS via panel?

How can I schedule an SMS? Where can I see its delivery report?

How to Archive Your SMS Template in MSG91

How to Send SMS – Step-by-Step Guide for Global Users

Why SMS showing as delivered, but the user didn't receive it on their handset?

Custom Metadata Parameters for Tracking Requests

SendOTP

What is SendOTP? How does it work?

How does SendOTP implement the verification process? Is it secure as SendOTP itself generates the code and verifies it?

Step-by-step process to configure OTP

How to create a template to Send OTP.

What is the maximum and minimum OTP expiry time?

Where to find SendOTP reports?

How to export OTP reports?

How OTP can be sent in other languages (Unicode)?

What is the difference between Send OTP and Send OTP 2.0?

How to integrate the new Login with OTP widget.

How to Send OTP Though Magic Link

Integrate OTP Widget into mobile application

Why OTP Reliability is important?

Webhooks

What are Webhooks? How does it work?

How does the requestbin work? How to check if the webhook for DLR is working?

How to use Webhook to get the delivery report on the desired URL?

API

To Do SMS API Integration

Where can I find my authentication key?

What do you mean by API Security?

What is a Real-Time Response and How Does It Work?

How to send + sign in SMS from API?

How to debug if my API is not working?

How to get SMS status in API?

What are the reason for error codes received under the API failed?

How do resolve the error OTP not found and placeholder not found in the message?

Integration guides

Delivery Report

What is the meaning of different statuses in the delivery reports?

How to export/download the Delivery Reports

How can I get a report for a particular number?

How to automate your reports via Dashboard?

What are the reasons behind a failed message?

What is an Absent subscriber?

How to export the DLT failed report

SMS Features

What is blocked numbers? How to block/unblock any number?

What is URL encoding and how do URL encoding?

Step-by-step guide to set up and start your Cloud Communication with MSG91

How can I get delivery logs for a particular number & the failure reason?

Alternate Solution for CSV file Upload

Sender ID

What is a Sender ID?

How to Add, Update, or Delete a sender ID (header) on MSG91?

Country-wise SMS and Sender Id Rules

What are the supported types of Sender IDs and the ETA for different countries?

What is the meaning of Prefixes like AD, JX, VM, CP, etc. in Sender Id?

Template

Does Template in the flow require approval? How many templates can we add?

How to create a Template ID to Send SMS via API?

How Flow can be stopped?

How to begin with WhatsApp

Whatsapp All features

Meta Ads Insights on WhatsApp

Unsupported error for Co-existing WhatsApp Business Number.

WhatsApp Solutions

WhatsApp Subscription

WhatsApp Prepaid Balance and Auto Renew

How to create a WhatsApp Template

WhatsApp OTP Verification / WhatsApp OTP with MSG91

How to send WhatsApp Messages

WhatsApp- Template Pacing

How to send WhatsApp using Google Spreadsheet Plugin

How to turn off the 2-factor authentication

How To Get your business account verified on WhatsApp?

WhatsApp Business Blue Tick: Everything You Need to Know to Get Verified

How to download Whatsapp Reports

How to get Whatsapp Reports?

How to get reports of Whatsapp messages on Webhook

Where to check the Failed logs for Whatsapp messages?

WhatsApp Error - Healthy ecosystem engagement

Click Count Functionality

WhatsApp Icebreakers and Commands

WhatsApp Payment Flow

WHATSAPP CATALOGUE

Click-to-WhatsApp Ads

How to Set Opt-Out Rules in WhatsApp Channel

WebEngage WhatsApp Integration

MoEngage WhatsApp Integration

Error Codes for WhatsApp

Whatsapp media limitation

WhatsApp- FAQ

URL PREVIEW ON WHATSAPP

WhatsApp Number Integration - Onboarding

Create WhatsApp QR Code To Chat

WhatsApp pricing and how to subscribe for WhatsApp services?

How to check if your account is verified on Meta or not?

WhatsApp Interactive Message

Guidance on Regulated Verticals

How To Create Carousel Template

Enable WhatsApp Voice Bot

Unlock Advanced WhatsApp Marketing Messages!

Prefix Block in WhatsApp

WhatsApp Integration With Hello

WhatsApp Template Samples

WhatsApp Template Category changed from Utility to Marketing -Solution

WhatsApp Business Account Blocked by Meta? Quick Resolution & Prevention Guide

Send Tally Invoices Instantly on WhatsApp without MSG91 Account.

WhatsApp message failure with Unsupported post request?

How to start WhatsApp Coexistence with MSG91

WhatsApp Voice Calling and Chatbot — Overview

Send WhatsApp Flows via MSG91

WhatsApp Outbound Voice call pricing in INR

WhatsApp Outbound Voice call pricing in USD

WhatsApp Outbound Voice call pricing in GBP

WhatsApp Payments Config for Razorpay!

WhatsApp Payments Config for payU!

Time-To-Live (TTL) for WhatsApp Templates: Customization, Defaults, and Compatibility

How to cancel the whatsapp subscription

WhatsApp Onboarding of MSG91 Virtual Number

WhatsApp Display Name Approval Required Before Sending Messages

Why are inbound messages not appearing in either the Hello?

WhatsApp Number not active - Common Errors During Embedded Signup & Resolutions

What is the resolution of the error whatsApp business account does not have permission to create message template?

Segmento

Easy Steps to setup Segmento

How to create a Segment in Segmento

How to Automate Campaign in Segmento

Segmento User Event

How to Integrate your Msg91 Store with your Shopify store

Sync Shopify data with Segmento

Shopify- How to recover abandoned checkouts using WhatsApp Messages

How to Subscribe to a Segmento Plan on MSG91

Campaign

How to Create a Campaign Flow

How to Launch Campaign

Where to find the Campaign slug

How to check Campaign Reports ?

Retry Feature in MSG91 Campaign

Campaign Features

Contact limit feature

How to Create a Script in the Campaign Editor to Check Segmento Columns and Send Specific Campaigns

Campaign Settings in MSG91

Map Variables in the Campaign

Hello Contact Center

Getting Started with Hello

Hello Home Page Overview

Tickets in Hello

Voice Calls as Tickets

Integrate Communication Channels In Hello

Email Integration

How to setup email forwarding

How To Integrate Gmail Inbox

SMTP Port Number For Outlook Inbox in Hello

How to Integrate Zoho Mail in Hello

WhatsApp Integration

Emoji Reactions for WhatsApp Messages visible in Hello

Facebook Integration

Hello Facebook Inbox Error

How to do Facebook Integration with Hello

Instagram Integration

Chat Widget Integration

Integrate Hello Chat Widget into mobile

Screen Sharing in Chat Widget

Voice Calling through Chat Widget

Exposed Widget Functions

Voice Service in Hello

Calling in Hello Mobile -IOS

Display Name Settings

Delayed Auto Response

Workflows

Unreplied Summary Alerts

Auto Delete

Voice Bot In Hello

Teams – Grouping Agents for Collaborative Support

Analytics Dashboard

Feedback setting in Hello Inboxes

How to check Analytics in Hello?

Delay Response

Unread Chat Widget Notifications via Email

Hello Chat Widget – Free Live-Chat Plan

How to get widget token from Hello

Hello Mobile Application

How to use Hello in mobile app

Hello Mobile Notification

How to resolve the error cURL Error: Failed to connect to msg91.com port 80/443: Connection timed out?

How to add a new team member to the team?

What is the difference between free and paid SMS services?

What are the best Accounting and Invoicing softwares you would recommend?

How can I change my username and registered mobile number?

What is Fallback and how does it work?

Spam Forwarding in Gmail

How to enable credentials for mobile applications and other SMS addons?

Storing WhatsApp Template Content, CTWA Ads, and Variable Data Efficiently

What is the difference between Push SMS and Pull SMS?

I am facing trouble viewing all the options on my screen. What should I do?

Can I get an SMS alert daily informing me about the available and used balance in my account?

How to request any custom SMS solution?

How to give access to your MSG91 account to support team, in order to troubleshoot on an issue

How to delete access of a member added to your team?

CORS ERROR

Promotional SMS to Customers

Static IP Resolution on Various Cloud Providers

What are third-party services?

How to disable the access of a member added to your team?

What is the character limit for a single credit in English & Unicode? How is credit calculated?

How can I update my primary mobile number?

How to download and use MSG91 mobile application?

How can I update/change my GST number?

How to create a Google Group?

What is a switch account and how to use it?

What are website and data security with MSG91?

How to export all client details?

How to use the Pay after Invoice option?

What is UserTABLE? How to use it?

Can I set customized balance alert?

How can I contact Support

Billing and Tech Alerts

Rules and Permission

What is the charge per SMS? Are failed SMS also charged?

How to Update Your GST Number in MSG91

Add ons and Plug ins

Google Spreadsheet- How to send SMS, Email, and Campaign.

WordPress and Woo-Commerce- How to send notifications and OTP SMS

How to Migrate from Twilio to MSG91?

Google spreadsheet in MSG91 Dashboard- How to use

Freshworks- How to integrate the MSG91 plugin in Freshworks

Google Spreadsheet- How to send MSG91 Campaign

Leadsquared- How to integrate the MSG91 plugin in Leadsquare

Excel- How to use the Excel plugin for sending campaign

Zapier Integration- How to send data to Segmento in MSG91 from your app via Zapier

Google Spreadsheet- How to send SMS

HubSpot - Integration with MSG91

How to add MSG91 as an Email Service Provider in Clevertap

Zapier Integration- How to send SMS

How to send SMS from the MSG91 mobile application?

Excel plugin- How to send SMS

Magento extensions for sending SMS notifications and OTP

Excel plugin- How to resolve the error authentication failure and no internet connection

SM-share plugin for SMS notifications and OTP with MSG91

SAP- How to integrate MSG91 API

WHMCS plugin for SMS notification and OTP

Excel plugin- How to resolve an Invalid range instance error

How to check the Unicode message in the excel file exported?

WebEngage- How to send SMS with MSG91

Google Spreadsheet- What to do if the MSG91 Add-On option is not available in the Plugin after installation?

OpenCart plugin for SMS notification and OTP

MSG91 WHMCS SMS plugin- How to track if SMS is not sent

Google Spreadsheet- How to send Emails

Zapier MSG91 Integration- Send Whatsapp, Email, Voice, and SMS

Zoho CRM + MSG91 - Send Whatsapp, SMS, Voice, and RCS alerts.

How to send messages to users who have viewed the product but have not purchased it (Browse Abandonment)

Zoho-CRM-Automation

Integrating MSG91 with The Weeky

MSG91 Plugin for WooCommerce

Best Practices

How to Allow and Block specific countries from sending SMS

How to check Active Login Session

How to protect your SMS API from Bot Attack!

What is token and how to use it?

What best practices need to be performed for bulk SMS service?

How to block countries on the basis of SMS price?

How to change company name in MSG91 user account

How to change my email ID?

How to remove my number from WhatsApp from MSG91?

Why am I being charged extra?

Common Reason of KYC Rejection

Voice

How to use Voice Services

How to Prevent Voice Calls from Being Marked as Spam

Number Subscription

Voice Wallet

What is Flow and its creation

Voice Redesign Template Change

How to use Incoming Services

How to use Outgoing Services

Voice calls from Hello Web

VPN in Chrome OS

Call Masking or 2 Way call or Click-to-Call API

Call Monitoring

Voice FAQ'S

Do's & Don't while creating IVR flows

Voice Call Logs - Status Explanation

Voice Consent

How to blacklist a number for voice services?

Why is my caller ID showing as SPAM?

URL shortener

How to use and check the report of a short URL?

How to check the URL Shortener report?

Skip URL Feature in MSG91 ShortURL

Smart URL Shortener with Sender Mapping

Resellers

How to block country in a credit account

What is the meaning of SSL certificate error?

How to fix the "could not create SSL/TLS secure channel" error

How to get signup updates on your webhook?

How do I white label my website? How to point CNAME for the domain or subdomain?

How can I add Demo Balance to my clients?

How to add clients under the reseller panel?

How to have my own website for selling SMS?

How does client search work?

Why am I unable to pay online? It says, "You are not authorized".

How to edit client details?

Client SMS Consumption

How can I update my client's mobile number?

How can I update my client password?

How can I customize a mail and an SMS for signup?

How do you give support to our Whitelabel clients?

How to add Balance to the client account?

How to create and design a website for selling SMS?

How to mark a user Authentic?

How can I add pricing to my website?

Dynamic Credit Purchase Limit

How can I get a Reseller account on MSG91?

How can I disable my client's account?

Can my clients also pay me online? If yes, then how?

I have disabled a reseller under me. Does it disable all users under that reseller?

How can I put the bank details like MSG91 on my website?

How can I convert my client's account into a reseller account?

How to set pricing for the client account?

How to restrict users to log in to other domains?

How to add SSL to my website?

How to add clients under reseller panel?

Reseller Short URL

How to update a client’s phone number

How to Configure Billing & Tech Alerts in the Reseller Panel

Credits

How to add funds?

How do make a payment using a Debit/Credit card?

Where can I download the Invoice/Ledger?

How to make refund request? How much time does it take to refund the payment?

How to create an e-mandate for auto-recharge?

Credit count for different Countries

How to Set Up & Start Using MSG91 Email Service

Warm Up in Email Sending

How to Personalize Emails with Variable Mapping

Webhook for Email Activities

Email's Master Article

How to increase Domain Limit?

Email Connections

Why MX Records are mandatory

How to View and Respond to All Email Replies in One Dashboard with Hello Inbox

What is Gmail Markup and How to Use It?

IntelliSend – AI-Powered Smart Email Sending

Create AI-Powered Email Template Using Generate via AI

What is Handlebars and How to Use It in MSG91?

Why Emails Go to Spam and How to Prevent It

How to Archive an Email Template in MSG91

Why do my emails show Rejected by MSG91 due to long delay?

Process to Get Your Email Domain Unblocked

How to Edit Email Templates.

Why Some Fonts May Not Appear the Same Everywhere

Email Validation for Failure Control and Limitations

Transactional Email

All You Need to Know about Transactional Email of MSG91

How to create a transactional email template with API Integration detail

How to Add Domain in MSG91

How to complete domain verification ?

How to check transactional email delivery reports?

How to fix the issue if an email is rejected due to content judged as SPAM by the internet community

How to subscribe to email services

Transactional email being received in the spam or promotional folder.

How to validate your recipient email address

How to check and export delivery reports for Email

How to get Email delivery logs on Webhook

Email IP Warm-Up Strategy

Step-by-step process to configure Email API in MSG91

How to use SMTP in MSG91

Run Campaign using Email Panel

DMARC Settings in Email

Introduction to IP Warm-Up

Remove mails from suppressions

How to add a Preheader in your Email

How to configure SMTP on Zoho platform

Best practices to increase email deliverability

How to create Email Template in MSG91 with Builder

How to upgrade MSG91 Email Subscription Plan

IP Security Feature in SMTP services

How to solve the Error: Your connection is not private?

Step-by-Step Guide to Subscribing and Managing Your MSG91 Email Services

How to Upload an Unsubscribe Recipient List in MSG91

How to Complete Email SSL Verification

AMP Emails

Whitelisting for AMP Emails

Virtual Number

What is a Virtual Number or Longcode? What is Keyword and Inbox balance?

What is the difference between Dedicated Long-Code and Shared Long-code

How to activate a dedicated Long Code number in your account?

How to send custom SMS using Longcode?

Where I can add new keyword for longcode? What is it's maximum limit?

Is it possible to export report for a particular keyword?

I am not able to receive SMS when someone sends it on my keyword. Why is that so?

How to check long-code balance?

Push Notification

How to use Push Notifications on MSG91

Push Notification and Features

RCS

RCS Form Registration Guide

RCS Template Creation

RCS Template creation and Best Practices

RCS Template Limitations

Webhook set for the RCS Inbound Webhook

WebEngage RCS Integration

How to Get RCS Project Id?

RCS Prohibited & Restricted Industries and Content – MSG91 Help Guide

RCS Error Code - FAQ’S

How to Set Opt-Out Rules in RCS

How To Send RCS Messages

Edit/Duplicate RCS template

RCS Opt-in Guidelines for Agent Approval

RCS - FAQs

RCS Subcripition

How to Update RCS Registration Details

RCS Agent Marked as Spam by Google RBM – Best Practices

Wallet

Wallet Guide

Wallet: Bonus Balance Addition and Deduction

Wallet: Check Balance Deduction from Delivery Logs

Why Didn’t I Receive My Bonus Amount?

Phonebook

How to upload contacts to a group?

How to add a group for phonebook? How many contacts can I import/upload at once?

How can I send SMS on selected numbers in phonebook?

How can I set default expiry of any number in phonebook?

How can I set the default expiry of any number in the phonebook?

How to delete selected contacts from a phonebook group?

Can I copy or move contacts from one group to the other?

How to export existing phonebook data and upload it on segmento

How to delete a phonebook group?

How can I export contacts from a single group?

Startup

What is MSG91 Startup program and how to apply for it?

Files

All You Need to Know about File Hosting Option of MSG91

KnowledgeBase

Steps to configure Knowledge Base

How to access the knowledge base section of hello

How to white label your Hello Knowledge Base for branding ?

KB main doc

How to Add articles in KnowledgeBase?

KB Redirection

KB FAQ

Custom Header Footer

All About the 429 Rate Limit Error

How to recharge in Tally Prime plugin - without MSG91 account

RCS - FAQ

MSG91 Common FAQ's

Webhook (New)

How to Receive WhatsApp Delivery Reports via Webhook (New)

How to Receive SMS Delivery Reports via Webhook (New)

How to Receive Voice Call Reports via Webhook

How to Receive RCS Delivery Reports via Webhook

How to Receive SendOTP API Delivery Reports via Webhook

How to Receive Email Delivery Reports via Webhook (New)

How to Receive Push Notifications Reports via Webhook

Common Signup Problems & Solutions

Precautions to Avoid Spamming on SMS Services

Integrate OTP with Shopify

Unsubscribe link in the Emails

🧾 MSG91 Help Guide: Fund Transfer & Refund Policy

MSG91 Pricing Guidelines | Service Deductions

All About Subaccount in MSG91

MSG91 Login page :Incorrect or expired OTP/magic link

One API Flow

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Delayed Auto Response

Refer this help doc to understand the delayed auto response feature

Delay Responsehttps://msg91.com/help/hello-contact-center/delay-response

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