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Hello Contact Center
Unread Chat Widget Notifications via Email

Unread Chat Widget Notifications via Email

Overview

Clients will now receive any unread messages from the Hello Chat Widget directly in their email inbox — enabling instant outreach and boosting lead recovery even if the user exits your chat widget window prematurely.

Why It Matters

  • Prevents conversations from dropping when users abandon the chat

  • Reduces manual follow-up effort and ensures you're always in touch

How It Works

  1. After 15 minutes of inactivity in the chat widget, the system sends the unread chat to the client via email.

  2. Emails originate from Hello’s official service domain to ensure brand consistency.

  3. Clients marked as blocked in Hello will not receive these notifications, maintaining privacy and compliance.

  4. This settings will be enabled by default.

Benefits for Sales & Support Teams

Benefit

Description

Recover Lost Leads

Automatically re-opens conversations that clients exited prematurely.

Streamlined Follow-Up

No need for manual reminders or outbound outreach — it’s self-driven.

Higher Engagement, Fewer Drop-Offs

Increases response probability by bridging communication gaps.

Summary

This feature extends chat engagement beyond the widget — ensuring no message is missed and giving your team a second touchpoint in email to recover at-risk leads seamlessly.