WhatsApp CleverTap Connector Setup

This process involves the following steps: 

• Open CleverTap > Settings > Channel > Select “WhatsApp” 

• Choose “WhatsApp Connect” and Select the blue button “+ Provider Configuration”.

Nickname - MSG91_WA_918889500122 (replace this with your number) ● Mobile Number - Add your WhatsApp Integrated number here with country code. (ex - 918889500122) 

HTTP End Point - https://api.msg91.com/api/v5/whatsapp//outbound/clevertap/

• Then copy the inbound message callback URL from the CleverTap dashboard and paste it in inbound section of the Whatsapp’s Webhook in MSG91 panel.

• Copy the delivery report callback URL from the CleverTap dashboard and paste it in the outbound messages section of the Whatsapp’s Webhook in MSG91 panel.

• Add these values under Headers

• Add these values

Authkey - MSG91 Authkey (How to get Authkey)

Content-type : application/json

Accept : application/json

Now test the WhatsApp Connector and you are good to go.

Few Points -

1. Before saving the Connector integration in CleverTap please make sure to enable the CleverTap integration toggle in your MSG91’s account WhatsApp number’s setting then only test the integration.

2. Mobile number has to be added with the country code and without the “+” sign.

Note:

You have to get your templates approved on the MSG91 dashboard. Once approved, you have to add the same templates to the CleverTap dashboard for sending out messages, and also, the import template option is not supported, so you need to manually create the same template on Clevertap

To Understand how to Add WhatsApp Templates in CleverTap, and How to Enable Click Tracking? Kindly refer to the Help docs.

Thank you for following the steps!

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This section was created by the Partners Team: plugin@msg91.com

• Tahir Khan