Guide To WhatsApp Messaging With MSG91

WhatsApp Onboarding Guide – MSG91 + Meta Business

Step 1. Create a Meta Business Account

• Log in with your personal Facebook account at business.facebook.com.

• Create a Meta Business Account.

• Under this account, create a Business Portfolio and complete Meta verification.

Step 2. Log in to MSG91

• Sign in to your MSG91 account.

• Navigate to WhatsApp → Number tab.

• Click Add Number.

• You will see two options:

• Add New & Migrate Number

• Connect WhatsApp Business App Number (works with both the WhatsApp Business mobile app and Meta)

• We will proceed with Add New Number.

Requirements:

• Your Meta business account must be verified.

• You must have owner access.

• The WhatsApp number you plan to use must not be active on regular WhatsApp.

Step 3. Connect Your Meta Business

• Select the Facebook ID that owns your verified Business Portfolio and click Continue → Get Started.

• Choose the Business Portfolio where you want to add the number.

• Review the Business Name, Website URL, and Country.

• Click Next.

Step 4. Add or Create a WhatsApp Business Account

• Choose to add a new WhatsApp number or connect an existing WhatsApp Business Account.

• If you don’t have one, click Create Business WhatsApp Account.

• Click Next.

Step 5. Enter WhatsApp Business Details

• Provide a WhatsApp Business Account Name and a Display Name (this is visible to customers).

• Select your Business Category.

• Click Next.

Step 6. Add and Verify the Number

• Click Add New Number.

• Select the Country Code and enter the WhatsApp number you wish to add.

• Choose a verification method (call or SMS) and click Next.

• Enter the verification code and click Continue.

• Wait for the connection to complete, then click Finish.

• Your number is now being added—this may take a few minutes.

Step 7. Set Up Wallet & Auto-Recharge

• Before sending messages:

• Add a prepaid amount to your WhatsApp wallet.

• Enable Auto-Recharge to avoid message failures.

Example:

• Set Threshold = ₹10,000, Recharge Amount = ₹50,000.

• When the balance drops to ₹10,000, the system will auto-recharge ₹50,000 from your main wallet.

• Click Save & Next.

Step 8. Optional: Enable Two-Way Communication

• To use an AI chatbot for automatic responses, enable the Hello option.

• Tick the checkbox and click Save & Next.

Step 9. Final Steps

• Your WhatsApp number will appear in MSG91 and may take a short time to become active.

• Once active, you can start creating and sending WhatsApp message templates.

• You have successfully completed the Meta WhatsApp account onboarding process.

• Thank you for connecting with us, and enjoy using MSG91 WhatsApp services!
  

Here’s the link to the WhatsApp Onboarding video guide for your reference:

https://www.youtube.com/watch?v=stKXcZCg5I8