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Built with DocStarOnce your registration gets completed on meta and integration steps will be completed with MSG91. Subscribe to the WhatsApp plan to start using WhatsApp services.
Free Session:
1. User-initiated conversations: If the business responds to a message initiated by the user with text/media/location; those messages will be free for the next 24 hours from the business replied (but user-initiated charges will be applied for the first message)
2. Business conversations: If the business sends a template of some category; then the message will not be charged for 24 hours for that category template if sent back again of the same type.
3. Free conversations: If the user responds to a message with an action button; i.e. visit a link or call a number; or the user clicks on a Facebook AD; then the business is allowed to send any kind of message from that particular time till 72 hours and no message will be charged during this time.
Paid Conversations:
1. User conversations: If the user initiates a chat, then user-initiated prices will be applied to those messages replied with a text/media/locations by a business. But, if the business replies with a template; the template category charges will be applied to that particular conversation.
2. Business conversations: If the business sends different category templates, those templates will be charged according to their category for the first message.
Note: This pricing change will be applicable from the 1st of JAN.
If you still face any issues do not hesitate to drop us a mail at support@msg91.com, we are always here to help you.