All Case Studies / Barbeque Nation
Barbeque Nation updates customers of their orders via MSG91
- Industry:Services (Restaurant Chain)
- Purpose:Communication APIs
- Features in use:Programmable SMS
Case Studies - Barbeque Nation
Barbeque Nation is a Restaurant chain across different cities in India. With the vision to offer their customers with quality food with a good experience, and to ensure it happens efficiently, Barbeque Nation has been rigorously working on sending the booking updates for their customer’s satisfaction.
Problems
Barbeque Nation is managing their operations by its Website and customer communication efficiently with SMS communications via MSG91 API. With MSG91 APIs and real-time robust system, SMS is delivered to the customers to build communication at different events such as:
Solutions
Barbeque Nation is managing their operations through their website and customer communication efficiently with SMS communications via MSG91 API. With MSG91 APIs and real-time robust system, SMS is delivered to the customers at different events such as
- Once the customer makes a reservation, the customer receives an Reservation Confirmation SMS.
- If the reservation gets cancelled, the customer receives an Reservation Cancellation SMS.
- Customer receives SMS notifications regarding all the Ongoing Offers and Updates.
This way Barbeque Nation has been able to establish and maintain an effective communication with Customers via SMS using MSG91 API.
Benefit
As a result, the customer gets regular updates for their reservations and ongoing offers via a secured channel, making the operations reliable and seamless, which results in a better rapport with the customer and increase in sales.
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